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colorado dental consultant resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. 
Skills
  • Award-winning sales professional
  • Results-oriented
  • Proactive team player
  • Personable
  • Life and health insurance product
  • Goal-oriented
  • Exceptional time management skills
  • Excellent work ethic
  • Strong interpersonal skills
  • Adheres to customer service procedures
  • Computer proficient
  • Skilled in call center operations
Work History
08/2010 to 08/2016 Colorado Dental Consultant Clear Choice Management Sercice LLC | City, STATE,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Gathered and verified all required customer information for tracking purposes.
  • Met or exceeded service and quality standards every review period.
  • Closed an average of 200 new sales per week.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.


03/2006 to 07/2009 Colorado Small Group & Individual Sales Account Executive Kaiser Permanete | City, STATE,
  • Calculated quotes and educated potential clients on insurance options.
  • Met with 7 existing and prospective clients each week to select appropriate insurance policies.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Finalized sales and collected necessary deposits.
  • Identified and solicited sales prospects in agency databases.
  • Closed an average of 15 new sales per week.
  • Collected all premiums on or before effective date of coverage.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Followed up with customers on unresolved issues.
  • Conducted annual reviews of existing policies to update information.
  • Responded to all customer inquiries thoroughly and professionally.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Developed competitive comparison tables of pricing, fees, ratings, category and product performance to use for account sales calls.
  • Maintained a central database of key contacts, risk ratings, financial impact and key issues.
  • Solved unresolved customer issues.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Built client relationships by acting as the liaison between the customer service and sales teams.


Education
Expected in to to Bachelor of Arts | Spanish University Of Northern Colorado, Greeky, Co GPA:
Additional Information

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Resume Overview

School Attended

  • University Of Northern Colorado

Job Titles Held:

  • Colorado Dental Consultant
  • Colorado Small Group & Individual Sales Account Executive

Degrees

  • Bachelor of Arts

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