Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Adaptable [Job Title] with [Number] years of experience in [Area of expertise] Expert using educational and career counseling techniques to prioritize workload and set goals. Collaborated with multidisciplinary team on internal research. Flexible mentor individualizing intervention strategies and activities for supportive services to serve students.

  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Strategic decision-making
  • Higher education practices knowledge
  • Academic counseling
  • Career counseling
  • Course planning and organization
  • Team collaboration and leadership
  • Individual and family support
  • Curriculum requirements expertise
  • Administrative abilities
  • Excellent oral and written communication
  • Academic majors mastery
  • College application assistance
  • Student records management
  • Data-driven decision making
Work History
College Academic Advisor, 01/2014 to Current
University Of CaliforniaAgriculture And Natural Resources, CA,
  • Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Supported curriculum development professionals for healthcare programs.
  • Educated students on course selection to align with career goals.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Discussed student success strategies and development of study skills.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Increased school registrations over [Number]% with improved promotional approaches, outreach strategies and parent engagement plans.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Boosted effectiveness of department personnel by conferring with [Job title]s to rebalance classes, increase resource utilization and integrate new technology.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Developed team communications and information for [Type] meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Using a high level of discretion and independent judgment, continuously evaluated the academic and career plans throughout the student lifecycle and make appropriate adjustments to ensure successful student outcomes.
  • Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.
  • Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.
  • Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes.
  • Coach students to explore alternatives to overcome barriers to persistence or graduation.
  • Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
  • Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations while complying with applicable federal and state laws.
  • Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
  • Engage students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
  • Advise enrolled students regarding academic policies and procedures, degree and course plans, course loads, career development/planning, academic objectives, strategies and degree/program requirements. Counseling provided via phone, email, Skype, and in person meetings.
  • Support the Credential Evaluator in the compilation of credit evaluations, including advising students regarding how their credit can be applied to the chosen degree/program.
  • Collaborate with the SPS Registrar to assist in the degree audit of student files for graduation and develop final academic plans for students to ensure timely completion of degree/certificate programs.
  • Collect, analyze, and report data related to the academic advising of students who are at-risk of academic probation status and/or dismissal.
  • Responsible for strategy, planning, implementation and assessing of yielding and persistence activities for student caseload.
  • Work collaboratively with colleagues to implement and improve upon consistent advising best practices.
  • Work collaboratively with the Associate Dean on matters of policy and approaches to improve SPS student services.
  • Responsible for keeping information current on website, in student handbooks and on forms and other student materials
  • Improve effectiveness and efficiency of caseload management by mastering support technology, developing best practices and training, and being trained by colleagues
  • Help students resolve problems, refer students to campus resources, and be knowledgeable about the curriculum, study abroad programs, internships, campus jobs, student activities, graduate school, and career planning.
  • Understand and interpret University policies and deadlines and be able to access information through various electronic student-systems databases.
  • Employ counseling skills for dealing with troubled students and be able to establish good working relationships with a diverse student population.
  • Provide high-quality academic advising and career development service to a high-achieving and largely online student population, with an focus on continual improvement.
  • Proactively advise students and maintain student records on all degree requirements, policies and procedures, career development and planning, time management and course load management, and strategies for success.
  • Educates students regarding College and University policies and procedures, along with course registration and selection. Interprets and enforces academic policies.
  • Guides students in navigating the petition process for exceptions to academic policies.
  • Participates in new student orientation programs, supporting undergraduate COE students in their transition to college.
  • Intervenes and refers students to resources throughout the University community. Exercises professional discretion and judgment to troubleshoot issues and problems that may arise.
  • Participates on committees and/or teams as needed and/or assigned.
  • Assists in the facilitation of training and development of new advisors as may be needed.
  • Completes graduation audits and monitors caseload of students as they progress toward graduation; assists with commencement ceremony
  • Adheres to all federal, state, local, and College regulations, policies, procedures and guidelines.
  • In collaboration with the Dean of Curriculum and Advising and the Registrar's Office evaluate transfer credit and assist prospective students with academic questions.
  • Make professional judgments and assessments based on experience, policy and procedure for students and faculty regarding academic policy and advocacy issues.
  • Intervene and refer students to resources throughout the college community as needed, especially the Counseling Center and Academic and Disability Services.
  • Collaborate with faculty major advisors to provide a full picture plan for student success and degree completion.
  • Collaborate with the Admissions Office to communicate the college's mission and programs effectively via the phone, e-mail and in person with campus visitors and prospective students.
  • Make effective use of scheduling software, as well as time and caseload management techniques.
  • Ability to relate to a diverse population and to maintain composure when faced with difficult situations
  • Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
  • Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes
  • Assist in the facilitation of New Student orientation and other engagement activities
  • Makes appropriate referrals to students perceived as at-risk, acts as an advocate as appropriate.
  • Informs students about alternatives, limitations and possible consequences of academic decisions (e.g. adding, dropping and withdrawing from courses; change of program, major and/or transfer institution)
  • Completes all necessary paperwork aligned with institutional policies including leave/withdrawal forms, remediation plans, internal referrals, etc.
Admissions Advisor, 08/2013 to 04/2014
University Of Southern CaliforniaLas Vegas, NV,
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Worked with financial aid office to verify student's’ applications and discuss payment options.
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Created and designed marketing materials for student recruitment and retention.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
  • Organized college tours for graduating students and coordinated group visits from high schools.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Advises students with minor academic difficulties and counseling while responding to queries from faculty, staff and parents
  • Advises students via phone, e-mail, walk-in and scheduled appointments.
  • Conducts regular meetings with students to discuss academic programs, choice of major, academic progress and career goals.
  • Facilitates students' progress towards the degree
  • Communicates degree requirements, academic policies (including FERPA) to students, parents and faculty.
College Advisor, 05/2008 to 04/2011
University Of Wisconsin MadisonEau Claire, WI,
  • Support the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.
Master of Science: Business of Leadership, Expected in 2011
Walden University - Minneapolis, MN
Bachelor of Science: Elementary Education, Expected in
Southern Illinois University Carbondale - Carbondale, IL

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School Attended

  • Walden University
  • Southern Illinois University Carbondale

Job Titles Held:

  • College Academic Advisor
  • Admissions Advisor
  • College Advisor


  • Master of Science
  • Bachelor of Science

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