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collections supervisor resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
PROFILE SUMMARY

Experienced Collection supervisor with 10 years of management experience and development of high-performing teams through training, organizational development and evaluation of performance, seeking to advance my managerial skills and knowledge through the Master of program at Empire State College.

EDUCATION AND TRAINING
LIU/Southampton College Southampton, NY Expected in Bachelor of Arts : Liberal Arts, General Studies - GPA :
SUNY Empire State College Saratoga Springs, NY Expected in : Human Resource Management Certificate - GPA :
  • Completed High Performance Management (ORG-651593-01) course.
  • Completed High Performance Management (ORG-651591-01) course.
  • Completed High Performance Management (ORG-651592-01) course.
  • Completed Managing Human Capital (MGT-651636-01) course
  • Completed Strategic Human Resource Mgmt (MGT-650611-01) course.
Skills
  • Performance Management
  • Workflow Optimization
  • Multitasking and Organization
  • Report Preparation and Analysis
  • Team Management and Leadership
  • Cross-Functional Collaboration
  • Project Management
  • Staff Training and Development
  • Verbal and Written Communication
  • Microsoft Office Suite
PROFESSIONAL HISTORY
Blue Yonder - Collections Supervisor
Ann Arbor, MI, 04/2021 - Current
  • Supervise a staff of 14 collection specialists, including scheduling, timesheet and vacation approval.
  • Implement improved workflow processes and strategies, maximizing collection efforts and profitability.
  • Review and approve accounts payable invoices for accuracy and completeness before submitting for payment..
  • Compose and present daily, monthly, and year-to-date key reports to management of concise and detailed analysis of key performance indicators for the staff.
  • Respond to escalated inquiries from staff and members, satisfactorily resolving account issues.
Cfcu - Asset Recovery Specialist
Waterloo, NY, 11/2019 - 04/2021
  • Managed post-charge-off portfolio, averaging $200 million monthly, ensuring application and accuracy of payments, and account status.
  • Conducted researched to resolve payment discrepancies, requesting credit report updates when applicable.
  • Corresponded daily with members, recovery team, and attorneys to identify and resolve default payment issues.
  • Wrote operating policy and procedure manuel.
  • Project 2019: Spearheaded 1099C year-end closing report.
Blue Yonder - Collections Supervisor
Richmond Hill, GA, 03/2019 - 04/2021
  • Coordinated and managed day-to-day workflows of up to 30 collection specialists.
  • Analyzed collection queue data to assess delinquency to prepare monthly collection goals, executing dialer campaigns to maximize collection efforts.
  • Conducted group training sessions to develop team member's personal and business growth, creating a continuous learning environment.
  • Produced and managed monthly performance measurement reporting for collection teams.
  • Project 2018: Tested company's new SLA system to identify performance drivers and identify insights.
  • Project 2017: Spearheaded implementation and execution of new Journal Entry processing method for department.

· Facilitated and maintained cross-functional relationships with internal departments

o Led a team of 3 specialists to complete year-end 1099C tax form submissions on time

· resolving escalated phone calls and account issues

· Researched, examined, and approved legal affidavits and judgments

· Facilitated and maintained cross-functional relationships through collaborative communication

Municipal Credit Union - Senior Collector/Trainer
City, STATE, 12/2012 - 03/2019
  • Initiated communication with pre-charge-off account holders via telephone, demand letters, and emails.
  • Evaluated member's account status and financial stability to determine best re-payment option.
  • Reviewed client documentation to structure and submit loan modification package.
  • Negotiated with Debt Settlement and Consumer Credit Counseling agencies.
  • Conducted training and peer mentoring with new employees on collection methods, documentation requirements and performance strategies.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.

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Resume Overview

School Attended

  • LIU/Southampton College
  • SUNY Empire State College

Job Titles Held:

  • Collections Supervisor
  • Asset Recovery Specialist
  • Collections Supervisor
  • Senior Collector/Trainer

Degrees

  • Bachelor of Arts
  • Some College (No Degree)

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