collections supervisor resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Collections Supervisor with exceptional record of achievement in improving workflow efficiencies through implementation of key processes. Dedicated to providing team leadership, development, and guidance.

  • Risk management
  • Financial analysis and planning
  • Supervision & leadership
  • Staff Training and Development
  • Excellent Verbal and Written Communication
  • Microsoft Office Suite
  • Advanced knowledge of Temenos
  • Proficient in Fiserv and DNA platforms
Education and Training
LIU/Southampton College Southampton, NY Expected in Bachelor of Arts : Liberal Arts, General Studies - GPA :
Blue Yonder - Collections Supervisor
Roswell, GA, 04/2021 - Current
  • Manage 15 collection team members.
  • Implement improved processes and strategies to maximize collection efforts.
  • Create and monitor employee and department key performance indicators and metrics, preparing monthly reports.
  • Ensure regulatory compliance with state and federal laws to reduce liability risks.
  • Review and approve collection invoices for accuracy and proper expense disclosure.
  • Respond to escalated inquiries from staff and members, satisfactorily resolving account issues.
Caesar Stone Usa Inc - Accounts Receivable Specialist
Phoenix, AZ, 11/2019 - 04/2021
  • Managed over $200 million post-charge-off AR portfolio.
  • Researched and resolved payment discrepancies, requesting credit report updates when applicable.
  • Worked closely with vendors, approving affidavits and judgments.
  • Maintained data and report integrity for auditing and IRS purposes.
  • Communicated with internal departments to seek, facilitate, and communicate information as needed
  • Collaborated with management to develop the operating policy and procedure manual.
  • Served as key representative, liaising with various departments to ensure understanding
  • parties in support of operational excellence.
  • Project 2019: Spearheaded 1099C year-end closing report.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
Blue Yonder - Collections Supervisor
Southfield, MI, 03/2019 - 04/2021
  • Managed and prioritized collection activities for up to 30 team members.
  • Analyzed collection queue data to assess delinquency and decide best strategy to drive improvement.
  • Prepared monthly collection goals and executed dialer campaigns to support quality control.
  • Developed key performance indicator (KPI) reporting to analyze and monitor collectors’ performances.
  • Motivated, coached, and trained direct reports creating a continuous learning environment.
  • Developed and presented training modules of job-specific knowledge base content.
  • Ensured regulatory compliance with state and federal laws, company's policies and procedures, and Fair Debt Collection Practices Act (FDCPA) to reduce liability risks.
  • Processed Journal Entries, MoneyGram payments, credits, and reversals on deposit and exception items using General Ledger coding.
  • Served as a liaison related to collections policies and procedures.
  • Addressed Department of Financial Services (DFS) and Better Business Bureau (BBB) complaint letters.
  • Worked cross-functionally with Accounting, Marketing, and Information Technology teams on projects to achieve project goals and deadlines.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.
  • Met weekly with Department head to discuss current and future assignments and projects.
  • Project 2018: Analyzed company's new SLA system to assess performance drivers and identify insights.

· Conducted analysis of 2019 accounts, taking corrective measures when necessaryProject 2018: Supplied Subject Matter Expert validation and recommendations for improvements in G/L cleanup project.

  • Project 2017: Spearheaded implementation and execution of new Journal Entry processing method for department.
Municipal Credit Union - Senior Collector/Trainer
City, STATE, 12/2012 - 03/2019
  • Handled 80 pre-charge-off account daily, communicating via telephone, demand letters, and emails.
  • Helped high-risk account holders with workout plans and other alternative collection strategies to repay their debt based on financial ability to repay.
  • Applied skip tracing tools to trace delinquent members to new addresses and phone numbers.
  • Recommended accounts for write-off or to 3rd party collection agencies for further collection activity.
  • Negotiated with Debt Settlement and Consumer Credit Counseling agencies.
  • Used collection systems to access accounts and document conversation and collection efforts.
  • Conducted training and peer mentoring for new hires to ensure their success and development.
  • Achieved individual and team performance goals consistently.

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Resume Overview

School Attended

  • LIU/Southampton College

Job Titles Held:

  • Collections Supervisor
  • Accounts Receivable Specialist
  • Collections Supervisor
  • Senior Collector/Trainer


  • Bachelor of Arts

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