Collections Manager Loan Workout Officer Risk Analyst resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated financial professional with 25 + years experience in the field of delinquency resolution and management, credit review, risk modeling, scoring, loss mitigation, lending and servicing SIGNATURE STRENGTHS Team leader with excellent motivational and managerial abilities Specialized in Asset Recovery, Property Management and Disposition Strong analytical, negotiation and organizational skills Adept at Strategic Planning and Team Building Risk Forecasting and Modeling Default Management
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
04/2011 to 07/2014COLLECTIONS MANAGER / LOAN WORKOUT OFFICER / RISK ANALYSTArray Information Technology | Huntsville, AL,
Responsible for the management of the residential loan workout department which includes but not limited to loan modifications, short sales, settlements and short and long term restructures for serviced in-house serviced by others and Investor held loans Responsible for the review, underwriting and recommendation of all residential loan workouts including Loan Modifications, Short Sales, Settlements, Special Forbearance and Loan Restructures Responsible for Risk Modeling and Forecasting on all Residential Loan Portfolios Responsible for Distressed Asset Sales on performing/non-performing residential and consumer loans Analyzed borrower financial and loan data such as financial statements and core system extract files to determine future areas of risk.
Used proprietary models and Microsoft Excel to simulate probability of default as well as financial metrics based on borrower's current financial structure Identified the sources and trends in the residential loan portfolios Analyzed borrower's financial position to identify areas of risk such as profitability, liquidity position Responsible for Residential Loan Portfolio Risk Review and Modeling Responsible for the management of the Consumer, Residential and Commercial Loan Collections Department, including portfolio, client, investor and loan workouts Responsible for the management of all consumer, residential and commercial loan bankruptcies Responsible for residential and commercial loan foreclosures, REO, short sales and loan workouts.
Responsible for credit review and forecasting with emphasis on reserve allocation on residential loans Responsible for commercial loan Asset Loan Classification and Risk Rating Responsible for monthly and quarterly loan analysis for reserve allocation.
Assessed clients' financial situations to develop strategic financial planning solutions.
Increased company revenue by [Number]% over a [Number]-month period by selling various investment products.
Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.
Trained and directed [Number] new hires during department orientations.
Researched industry competitors and compiled detailed analysis data.
Reported economic trend findings in bi-weekly research publications distributed to [Number] investors.
Audited financial services clients, including banks and asset management companies.
Organized financial analysis, market research and due diligence filings materials for potential investors.
Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.
01/2007 to 11/2010FINANCIAL RECOVERY MANAGERDb Schenker | Henderson, NV,
Responsible for the management of the Financial Recovery (Collections) Department including all residential and consumer bankruptcies, foreclosures, real estate owned and short sales.
Performs review and approval on all forms of loan workout and restructures Responsible for the creation and implementation of the Residential Loan Modification program Responsible for credit review and forecasting with emphasis on reserve allocation Responsible for monthly and yearly budget variance review and forecasting Conducts performance appraisals, implements departmental Policy, Procedures and Disaster Recovery metrics and develops and maintains ongoing corporate risk management strategies.
03/2001 to 10/2005SENIOR VICE PRESIDENT / DIRECTOR OF COLLECTIONSPivot Bio | Ames, IA,
Managed credit risk activities; provided direction, guidance and effective leadership for a centralized team of twenty five staff members including eighteen credit and collection analysts Credit Repository review, research and analysis with emphasis on risk scoring and modeling Analyzed customer financial statements, assessed potential credit risks, evaluated economic factors and discerned current industry trends to establish and maintain customer account credit lines.
Reduced charge-off losses by $2.5 million over twelve month period Increased loan loss recoveries by $1 million over twelve month period Led department through internal and external audits with above average ratings Represented department as Compliance Officer and Representative SOX liaison Led department in reducing outstanding delinquencies by $30 million over twelve month period Achieved key business objectives by building and maintaining a network of professional contacts Experience in credit review and forecasting, due diligence projects with emphasis on reserve allocation Performed review and approval on all loan workouts, restructures, modifications and forbearance plans Implemented departmental Policy, Procedures and Disaster Recovery metrics.
08/2000 to 03/2001DIRECTOR OF COLLECTIONSAMALGAMATED LIFE INSURANCE COMPANY | City, STATE,
Responsible for the management of the Credit, Collection and Legal Departments including arbitration process between Amalgamated and its Unions Performed Business to Business credit risk evaluation utilizing D&B metrics Analyzed customer financial statements, assessed potential credit risks, evaluated economic factors and discerned current industry trends to establish and maintain customer account credit lines.
Performed bankruptcy review and response as well as internal and external employer audits Responsible for departmental employee interviewing, hiring, training and performance reviews.
10/1989 to 08/2000VICE PRESIDENTVALLEY NATIONAL BANK / WAYNE SAVINGS BANK COLLECTIONS | City, STATE,
Responsible for the management of the Collection, Foreclosure, OREO and Bankruptcy Departments Analyzed customer financial statements, assessed potential credit risks, evaluated economic factors and discerned current industry trends to establish and maintain customer account credit lines Performed review and approval of credit on all term loans and lines of credit Led department in achieving investor tier one national ranking for four straight quarters Led Department in successfully reducing delinquency ratio from 6.91% to 1.01% Performed review and approval on loan workouts, modifications, restructures and forbearance plans Implemented marketing and advertising programs necessary to enhance growth of the Department.
07/1986 to 10/1989COLLECTIONS MANAGERFELLOWSHIP SAVINGS BANK | City, STATE,
Responsible for the management of the Collection, Foreclosure, OREO and Bankruptcy Departments.
08/1984 to 07/1986ASSISTANT COLLECTIONS MANAGERANCHOR MORTGAGE SERVICES | City, STATE,
Responsible for assisting the Collection Manager in the daily operation of the Collection Department.
Education
Expected in 1 1981BS | Business ManagementRamapo College, Mahwah, New JerseyGPA: Business Management
Expected in 1 2000FTC Corporate Leadership Program, Investors Bank, 2011
FHLMC Loss Mitigation and Train the Trainer Certification, VA | American Institute and Financial Institute of Banking, , NJGPA:
Affiliations
New Jersey Savings League
Mortgage Bankers Association
Association of Credit and Collections Professionals
Skills
advertising, arbitration, budget, Credit, credit risk, client, direction, Disaster Recovery, due diligence, Financial, financial statements, Forecasting, forms, hiring, Leadership, Legal, marketing, Access, Microsoft Excel, Excel, Outlook, Power Point, Microsoft Word, Modeling, network, performance appraisals, performance reviews, real estate, research, risk management, Sales, Settlements, Trainer
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Resume Overview
School Attended
Ramapo College
American Institute and Financial Institute of Banking