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Collections Agent Resume Example

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COLLECTIONS AGENT
Summary

Puedo comunicar con el cliente ayudar a el cliente dar un buen servicio

Skills
  • Skip tracing
  • Aged account reporting
  • Billing and collections best practices
  • Repayment negotiations
Experience
Company Name | City, StateCollections Agent09/2016 - Current
  • Identified past due accounts and contacted account holders to arrange payment.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Reduced aged accounts by collecting on approximately [Number] accounts daily.
  • Resolved billing discrepancies and customer credit issues.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Placed outbound collections calls daily to approximately [Number] account holders.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Updated account status records and collection efforts.
  • Resolved balance errors using accounting software.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
Company Name | City, StateCashier04/2013 - 08/2016
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Company Name | City, StateAssistant Janitor Manager 05/2001 - 03/2013
  • Completed [Action] and [Action] to maintain operations throughout entire facility.
  • Managed team of employees, daily progress reports and overall project planning.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Notified management of structural issues and major repairs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Reduced cleaning time by [Number]% while maintaining company quality standards.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Supported special [Type] events by setting up, arranging and removing decorations, furniture and supplies.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Notified building managers about needed repairs to maintain public safety.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Organized custodial closets to easily find equipment and supplies.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Education and Training
Ponce Paramedical College | City, StateAssociate of Applied Science in Pharmacy 05/2020
Escuela Carmen Belem Vega | City, StateHigh School Diploma05/1998
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Resume Overview

School Attended

  • Ponce Paramedical College
  • Escuela Carmen Belem Vega

Job Titles Held:

  • Collections Agent
  • Cashier
  • Assistant Janitor Manager

Degrees

  • Associate of Applied Science in Pharmacy
    High School Diploma

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