collections agent resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

High-performing Collection Agent offering 10-year background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented with ability to mentor junior collections associates when consistently meeting collections goals.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Hardworking Head Waitress skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 8 years of experience.

  • Repayment negotiations
  • Collections regulatory guidelines
  • Billing and collections best practices
  • Accounts receivable specialist
  • Multitasking
  • General ledger
  • FDCPA Approved
  • Team Leader
  • Trainer
  • Perfect Attendance
  • Positive Attitude
  • Team Motivator
Collections Agent, 12/2014 to Current
Afs AcceptanceMiami, FL,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Updated account status records and collection efforts.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Resolved balance errors using accounting software.
  • Reduced aged accounts by collecting on approximately [Number] accounts daily.
  • Achieved production goals by training new employees and incentivizing team members.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Placed outbound collections calls daily to approximately 200 accountholders.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Identified past due accounts and contacted account holders to arrange payment.
Sales Representative/Administrator Assistant, 01/2009 to 07/2014
Ace Ind.SupplyCity, STATE,
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Landed [Number] new customer accounts through effective customer service and powerful cold-calling scripts.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Developed solutions to meet market gaps and drive company sales.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Established and serviced 150 accounts in assigned territory.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built positive and productive customer connections to drive consistent sales.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
Head Waitress, 02/1994 to 12/2013
Denny's Restaurants Franchise AssociationCity, STATE,
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked order accuracy and food quality before delivering to customers.
Education and Training
GED: , Expected in 05/1993
Sierra Vista Adult School - Central Calif. Women's Facility - Chowchilla, CA

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Resume Overview

School Attended

  • Sierra Vista Adult School - Central Calif. Women's Facility

Job Titles Held:

  • Collections Agent
  • Sales Representative/Administrator Assistant
  • Head Waitress


  • GED

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