LiveCareer-Resume

Collections Agent resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Skilled Job Title with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Payment Processing
  • Recordkeeping
  • Scheduling
  • Collections Processing
  • Payment Collection
  • Customer Complaint Resolution
Education
Winfield R-IV High School 3920 East Hwy 7, Expected in 05/2012 High School Diploma : - GPA :
Work History
Capital Vacations - Collections Agent
Hollywood, FL, 06/2021 - 02/2022
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Reached out to approximately Number account holders daily.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Counseled debtors on payment options and arranged installment agreements.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Trained new team members on scripts, company services and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and contracts on accounts.
  • Recorded all information regarding financial status of customers.
  • Collected documents and made portfolios for collections accounts.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
Capital Vacations - Collections Agent
Sapphire, NC, 04/2018 - 11/2019
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Trained new team members on scripts, company services and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and contracts on accounts.
  • Recorded all information regarding financial status of customers.

+ Edit or add your own

  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Processed payments and applied to customer balances.
Dsg - Custodian
San Angelo, TX, 05/2015 - 11/2015
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Moved furniture for cleaning and set up for special events.
  • Kept building spaces premises clean inside and outside.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Collected, sorted and transported recyclable materials.
  • Checked in and stocked inventory throughout facility.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Supervised supplies in inventory and submitted reorder requests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

+ Edit or add your own

  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

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Resume Overview

School Attended

  • Winfield R-IV High School

Job Titles Held:

  • Collections Agent
  • Collections Agent
  • Custodian

Degrees

  • High School Diploma

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