Collections Agent resume example

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Counseled debtors on payment options and arranged installment agreements.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Trained new team members on scripts, company services and collection strategies.
• Used probing techniques to determine debtors' reasons for delinquency.
• Maintained high volume of calls and met demands of busy and productive group.
• Processed payments and contracts on accounts.
• Recorded all information regarding financial status of customers.

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• Researched accounts and completed due diligence to resolve collection problems.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used skip tracing and other techniques to locate debtors.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
• Processed payments and applied to customer balances.

• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Reported vandalism or other damage to property to supervisor.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Assembled basic furniture and supplies for offices and other multi-use rooms.
• Moved furniture for cleaning and set up for special events.
• Kept building spaces premises clean inside and outside.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
• Collected, sorted and transported recyclable materials.
• Checked in and stocked inventory throughout facility.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Supervised supplies in inventory and submitted reorder requests.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

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• Promoted building security by locking doors and checking electrical appliances for safety hazards.