Collections Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Focused Collections Representative with a background in the consumer debt industry. Reliable, honest and committed to recovering debt that is rightfully owed. Expert in maintaining a friendly demeanor in even the most challenging of situations. Proficient in mathematics, negotiation and data entry.

Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about every product and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over months of experience.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

  • Agent coordination
  • Billing and collections best practices
  • Collections understanding
  • Background in collections
  • Payment collections
  • Special operations capabilities
  • Judicial procedures knowledge
  • Providing customer support
  • Inbound phone call management
  • Profit and loss accountability
  • Client-focused service
  • Bagging products
  • Excellent oral and written communication
08/2019 to 03/2020
Collections Agent Afs Acceptance Baltimore, MD,

SWC Systems was a third party collection agency for company such as Tmoblie, City Of Dallas Water, Comcast, Verizon, ect. On a day to day work basic I would read off a script like statement verbatim. At times during inbound or outbound calls I would try to persuade consumers into settling or paying off long over due debts that had been placed into our office. I would provide accurate information on each individual company policy, also informing accurate information on each customers account. During calls i would excel my communication skills. Also, would leave notes on every call in a short (under 8 seconds) rap up time. I would process payments through an online payment processing system, ending calls with updating customer information and assuring I provited accurate information through out the entire call.

  • Resolved billing discrepancies and customer credit issues.
  • Updated account status records and collection efforts.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Placed outbound and inbound collections calls daily to approximately [350] accountholders.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
11/2018 to 04/2019
Customer Service Retention Specialist Evans Bancorp, Inc. Buffalo, NY,

I previously worked for a 3rd party call center, that handled other company's customer support line. I was responsible for canceling customers accounts, forming new accounts. I was also responsible for placing new orders\, refunds, return merchandised authorization numbers, returns, and dealing with irate customers. I was also moved to a Supervisor position, where I answered escalation calls.

  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Set up and activated customer accounts.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
06/2018 to 08/2018
Cashier Compass Group Usa Inc Fairhope, AL,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 05/2017
Mesquite Acdemy - Mesquite, TX,

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Resume Strength

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  • Length
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  • Target Job
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Resume Overview

School Attended
  • Mesquite Acdemy
Job Titles Held:
  • Collections Agent
  • Customer Service Retention Specialist
  • Cashier
  • GED

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