Focused Collections Representative with a background in the consumer debt industry. Reliable, honest and committed to recovering debt that is rightfully owed. Expert in maintaining a friendly demeanor in even the most challenging of situations. Proficient in mathematics, negotiation and data entry.
Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about every product and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over months of experience.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
SWC Systems was a third party collection agency for company such as Tmoblie, City Of Dallas Water, Comcast, Verizon, ect. On a day to day work basic I would read off a script like statement verbatim. At times during inbound or outbound calls I would try to persuade consumers into settling or paying off long over due debts that had been placed into our office. I would provide accurate information on each individual company policy, also informing accurate information on each customers account. During calls i would excel my communication skills. Also, would leave notes on every call in a short (under 8 seconds) rap up time. I would process payments through an online payment processing system, ending calls with updating customer information and assuring I provited accurate information through out the entire call.
I previously worked for a 3rd party call center, that handled other company's customer support line. I was responsible for canceling customers accounts, forming new accounts. I was also responsible for placing new orders\, refunds, return merchandised authorization numbers, returns, and dealing with irate customers. I was also moved to a Supervisor position, where I answered escalation calls.
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