collections agent resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Accomplishments
Earned "Nominee for employee" Award for best agent to collect f
Achieved by completing any tasks with accuracy and efficiency.
Consistently earned high-quality scores during post interaction customer surveys.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Skills
Customer Complaint Resolution
Spreadsheets
Appointment Setting
Payment Collection
Customer Accounts Management
Accounting Software
Account Reconciliation
Payment Processing
Financial Reporting
Due Diligence
Accounting
Recordkeeping
Scheduling
Team Leadership
Collections Processing
Credit Adjustments
Debt Management
Delinquent Account Management
Fair Debt Practices
Repayment Plan Structuring
Work History
Collections Agent, 02/2021 - 11/2021 Alorica Inc. – Omaha, NE,
Directed day-to-day collections functions.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Collected funds from delinquent customers and minimized loss
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Counseled debtors on payment options and arranged installment agreements.
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Reached out to approximately 200 account holders daily.
Investigated accounts with balance errors using accounting software.
Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Digital Marketing Intern, 02/2014 - 07/2021 Bath And Body Works – Reynoldsburg, OH,
Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
Assisted marketing coordinators and graphic designers with website copywriting and proofing.
Maintained editorial calendar to keep content timely, relevant and engaging.
Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Identified thought leaders and influencers to promote and engage in brand activities.
Worked with HootSuite and Google Analytics to create information uniformity.
Created engaging content for Pinterest, Facebook and Instagram.
Set up multimedia presentations for use in meetings with key stakeholders and senior management.
Drafted weekly e-newsletters to subscribers and set up campaigns in MailChimp.
Tracked social media trends and adapted to attract target follower demographic.
Prepared reports detailing project updates, performance information and ongoing trends.
Used Adobe Creative Suite to design initial campaign concepts.
Wrote interesting copy with eye for current trends and viral potential.
Customer Service Representative, 03/2017 - 12/2020 Danaher – Wood Dale, IL,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Recommended products to customers, thoroughly explaining details.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Regularly exceeded daily sales and product add-on quotas.
Provided information regarding charge accounts and loyalty programs.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Responded to customer requests for products, services and company information.
Education
Associate of Arts: Account, Expected in 04/1996 - American Samoa Community College - Pago Pago, AS GPA: Status -
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