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collections agent resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Risk Management
  • Report Writing
  • Financial Documentation
  • Customer Locating
  • Updating Customer Accounts
  • Payment Processing
  • Attention to Detail
  • Problem Investigation
  • Conflict Resolution
  • Organizational Skills
  • Payment Scheduling
  • Time Management
  • Paperwork Processing
  • Verbal and Written Communication
  • Relationship Building
Work History
06/2020 to Current
Collections Agent Alorica Inc. Corpus Christi, TX,
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved performance goals on consistent basis.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
06/2018 to 05/2019
Store Manger Umpqua Bank San Jose, CA,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Analyzed and interpreted store trends to facilitate planning.
06/2016 to 06/2018
Assistant Manager Massage Envy San Antonio, TX,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
07/2019 to 07/2020
Store Manager Goodwill Of North Georgia Gainesville, GA,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Expected in 04/2016 to to
High School Diploma:
Southwest High School - San Antonio, TX
GPA:

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Resume Overview

School Attended

  • Southwest High School

Job Titles Held:

  • Collections Agent
  • Store Manger
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma

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