collections agent resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-performing [Job Title] offering [Number]-year background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.

Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply [Number] years' experience in call center to Collections Specialist position.

Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing [Number] years of experience and driven mentality.

Dedicated Accounts Receivable Specialist with [Number] years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.

Skilled Accounts Receivable Specialist with [Number] years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.

Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Focused [Job Title] bringing over [Number] years' experience to growing [Industry] company. Highly adept in managing billing and collections for single and multisite organizations. Successful in exceeding collections targets when reducing aged accounts.

Meticulous [Job Title] successful in revenue generation within [Type] industry organizations. Highly skilled in negotiating with customers to collect on past due accounts and minimize bad debt. Successful in overachieving performance and collections targets when leading collections teams.

  • Aged account reporting
  • Collections process improvement
  • Skip tracing
  • Repayment negotiations
  • Billing and collections best practices
  • Account management
  • Accounts receivable specialist
  • Transformative leadership
  • Billing procedures
  • Financial reporting
  • Billing practices
  • Investigation due diligence
  • Performance improvement techniques
  • Process Optimization/Improvements
  • Persuasion strategies
  • Payment acceptance
  • Cash Flow and Financial Analysis
  • Records management
  • Credit and collections
  • Call center background
  • Team-oriented
  • Customer research
04/2011 to 09/2012 Collections Agent Alorica Inc. | North Charleston, SC,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Updated account status records and collection efforts.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Resolved billing discrepancies and customer credit issues.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Placed outbound collections calls daily to approximately [Number] account holders.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Pursued collections from delinquent customers and eliminated scan loss, saving over $[Amount] annually.
  • Reduced aged accounts by collecting on approximately [Number] accounts daily.
  • Resolved balance errors using accounting software.
12/2008 to 12/2010 Model Webstaurantstore | Dayton, NV,
  • Attended casting calls, fittings, shows and shoots.
  • Upheld high standards of professionalism in high-stress environments.
  • Increased social media presence to promote specific brands and products.
  • Arrived early for shoots to give extra time for hair, makeup and styling.
  • Met with designers to define guidelines for runway shows and presentations.
  • Collaborated with various professionals to design individualized self-care routine based on personal health and needs.
  • Studied latest trends in [Area of expertise] before completing interviews, shoots or other work.
  • Maintained strict dietary and fitness schedules for [Number] days to prepare for [Action].
  • Maintained [Number]% audition casting rate.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
02/2007 to 08/2009 Housekeeper Pioneer Trace | Flemingsburg, KY,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Performed laundry, cleaning and grocery shopping duties.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
to Dairy Queen Vicky | City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked workstation with supplies and communicated out-of-stock items to management.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accurately made change for cash transactions.
  • Processed sales transactions to prevent long customer wait times.
  • Verified orders and bagged items for easy transport.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Informed customers of final bill tab and processed various forms of payment.
  • Reviewed contents on food trays to check complete order.
  • Monitored and counted food stock and supplies to reorder on time.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Filled beverages and delivered food to customers by [Action].
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Education and Training
Expected in 04/2008 to to GED | West Mesquite High School, Mesquite, TX GPA:

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Resume Overview

School Attended

  • West Mesquite High School

Job Titles Held:

  • Collections Agent
  • Model
  • Housekeeper
  • Dairy Queen


  • GED

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