collections agent resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Collections Specialist offering 4 years of experience and a driven mentality. Persistent with customers. Detailed Debt collector bringing over many years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Experienced Accounts Receivable Specialist s of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Proven expertise in service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Quality-focused billing professional successful at customer service demonstrated command of descalted [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

  • Documented and resolved all customer Lead which led to
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leadership Skills - 2 years.
  • ANEW ME (Spiritually rebuilding the mind and spirit out of low self-esteem, and also depression) Volunteering.
  • Collaborated with team of women in the development of my own cleaning business Claire detailed deep cleaning services in mid 2019!
  • Payment processing
  • Performance improvements
  • Cash application
  • Clerical
  • Multitasking abilities
  • Project Management
  • Accurate payment posting
  • Inbound Calls
  • Appointment Setting
  • Client Relationship Management
  • Asset Protection
  • Inbound and outbound calls
  • Call control skills
  • Client relationship management
  • Customer Experience
  • Customer Service
  • Client Needs Assessment
  • Inbound And Outbound Calling
  • Invoicing
Work History
Collections Agent, 02/2018 - 10/2020
Alorica Inc. Rocky Mount, NC,
  • Maintained high volume of calls to meet demands of busy group.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Executed multiple projects efficiently, including payment processing and invoice verification.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Assisted with social strategy by compiling category research, competitive data and social platform information and supported product launches by generating hype around new products.
Lead Front Desk Receptionist, Aug2016 - 12/2017
Oakmont Management Group Salinas, CA,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved customer issues quickly and notified management immediately when problems escalated.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Monitored office supplies by checking inventory daily basis and placed orders whenever stock appeared low.
  • Maintained transaction security by verifying payment cards against identification.
  • Prepared weekly employee work schedules for all front desk team members ensuring all shifts received adequate coverage.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Sales Associate, 04/2014 - Aug2016
The Hon Company Fruitland, IA,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for many customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Experience with EDI, transfering important business information electronically from our office to other cellular networks through the Excel data entry process.
Trade : Nursing Assistance, Expected in 06/2011
Hutchinson Community College - Hutchinson, KS,
Status -
  • Graduated and received my Certification as a Certified Nursing Assistant.
High School Diploma: , Expected in 05/2004
South East High School - Wichita, KS,
Status -
  • Certified Nursing Aide - June 2011
  • Cleaning Professional, Claire Detailed Deep Cleaning Service,May 2019
  • Sales Essentials Certificate
  • Expertise Customer Service Representative - 2016 - 2020
Additional Information

Working in the department of collections as customer service representative, Payment processor, and also account verifier for 3 years has given me the ability to become a very strategic problem solver while also being a active listener very detailed orientated in a high volume demand of action in a timely manner. Telecommunications also Microsoft software, automated dialing system as well as word processor has given me exceptional technology skill. Having strong communication skills, Positive Personality, self motivated, very open to learn new things and with my precision focus being very people orientated i am inspired to bring growth and dedication to your Corporation.

Thank you for taking the time to view my Resume and Cover letter.

Jessica Claire

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Resume Overview

School Attended

  • Hutchinson Community College
  • South East High School

Job Titles Held:

  • Collections Agent
  • Lead Front Desk Receptionist
  • Sales Associate


  • Trade
  • High School Diploma

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