Collections Agent resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Self motivated individual with high adaptability to sudden changes. Always taking initiative and enjoys helping others.

Successful in applying recovery strategies and negotiations to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Determined individual with exceptional understanding of shipping and receiving procedures for busy warehouse environments. Exemplary customer service, communication and decision making skills.

  • Updating Customer Accounts
  • Customer Service
  • Service Quality Standards
  • Debt Repayment Negotiation
  • Payment Processing / scheduling
  • Managing Delinquent Accounts
  • Inventory maintenance and oversight
  • Self-Motivated
Work History
11/2021 to 04/2022
Collections Agent Iqor Crestview, FL,
  • Persistently reached out to customers with past due accounts to recover lost revenue.
  • Negotiated with customers to devise repayment plans and minimize collections receivables.
  • Reached out to past due customers daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Negotiate to collect balance in full.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and contracts on accounts.
  • Work in call center environment and handle automatically dialed outbound calls.
  • Used probing techniques to determine reasons for delinquency.
  • Beside collecting, manage customer service calls and assist customers with any questions with process or contracts.
07/2020 to 11/2021
Operations Assistant County Of El Paso Tx El Paso, TX,
  • Receive products from vendors, ensure physical count matches purchase order/invoice and resolve discrepancies
  • Put away products received to inventory locations
  • Pick and pack items for dispatch to customers
  • Manage inventory and re-shelve of cancelled orders
  • Cleaned and organized warehouse
  • Managed waste and spoilage by keeping track of expiration dates with FIFO practice (First In First Out)
  • Handle, scan and move products in safe and well organized manner
  • Used carts and pallet jacks to move equipment
  • Contact customer for substituted or out-of-stock items and made changes on orders when needed
  • Conduct cycle counts to identify loss and improve in-stock position
  • Ensure Standards of Conduct policy in followed to provide safe and inclusive work environment
  • Assisted General Manager and Shift Leads with all warehouse tasks when delegated.
05/2018 to 09/2020
Search and Support Coordinator EmployBridge City, STATE,
  • Assisted potential employees with signing onboarding documents and prescreening for interviews
  • Scheduled appointments and interviews for recruiters with applicants.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Helped applicants start and find employment through staffing agency
  • Matched applicants resume to positions that would best meet their skills.
  • Managed calls and assisted with technical issues in application process.
  • Reviewed pay stubs and check discrepancies
  • Received award for Employee of the Year for providing high quality customer service skills and going above and beyond to solve problems.
03/2017 to 05/2018
Residential Direct Support Staff Caring Matters City, STATE,
  • Monitored and maintained cleanliness, sanitation, and organization of home.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted residents with basic activities of daily living.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping, and picked up other necessities in weekly basis.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Gave patients their mediation at times needed.
  • Monitored and assisted residents through individual service plans.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
Expected in
No Degree: Nursing
El Paso Community College - El Paso, TX
Expected in 05/2016
High School Diploma:
El Dorado High School - El Paso ,
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • El Paso Community College
  • El Dorado High School

Job Titles Held:

  • Collections Agent
  • Operations Assistant
  • Search and Support Coordinator
  • Residential Direct Support Staff


  • No Degree
  • High School Diploma

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