collections agent 1 resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Obtaining administrative position that is challenging and will provide me the opportunity to utilize my customer service, leadership, verbal and written communications skills. A persuasive and motivating leader with over 15 years experience in meeting and exceeding company goals. Areas of expertise include: Team Building Responding Effectively to Change Ability to Identify Defects Implementation of Improved Quality Control Procedures Ability to Plan, Organize, Manage Multiple projects Managing in a Diverse Environment Communication Medical Terminology Accounts Receivable Collections Payroll management Strategy Planning Reception duties

Proficiency in Microsoft Office,

Outlook, Word, Excel, Spreadsheets


Organizational Skills

Reading Comprehension


Active listening skills

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

  • Dedicated team player
  • Resourceful
  • Problem solver
  • Professional and mature
  • Strong interpersonal skills
  • Multi task Management
  • Proofreading
  • Report writing
  • Mail management
  • Self-starter
  • Schedule management
  • Type 45-50 WPM
George Washington High School New York, New York Expected in High School Diploma : - GPA :

Student government representative Secretary

Top 10% of class

Secretarial and Office Assistant coursework

Member of Black Culture Club

Member of Tennis Team

Captain of Chearleading Team

  • Completed extensive crisis prevention and intervention training programs.
  • Created inmate orientation/work force training program to better equip newly sentenced inmates with a trade and some with their first job
  • Nominated for “Howard R Young Institution Employee of the Year” in 2010..
Pay Pal Collections - Collections Agent 1
City, STATE, 08/2014 - Current
  • Notifying customers of account status while on outbound/inbound call center environment or via email notifications and confirmations.
  • Researching customer inquiries, transaction dates, and amounts, and processing payment.
  • Using appropriate tools such as: Strong verbal (phone) communication, active listening
  • Knowledge of systems, PC based internet and software applications (Internet, Microsoft office- Outlook, Word, Excel)
  • Strong written (email) communication using grammar punctuation
  • Ability to work independently
  • making sound business decisions on collection of payment, demographic account information update
  • Multitask systems, screens during customer contact
  • Well developed sense of urgency
  • Ability to learn and adapt to new software technologies
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Ability to follow and perform any other job related instructions and duties requested by the Supervisor.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.

State Of Delaware - Correctional Lieutenant - Food Service Supervisor
City, STATE, 05/2000 - 08/2014
  • Supervised, trained, and supported Correctional Corporals, and Sergeants
  • Managed detailed administrative and procedural processes to improve accuracy and efficiency.
  • Coordinated meetings with other department managers and served as main liaison between security and inmate workers
  • Managed food/chemical supply inventory, staff records, vendor contracts, receipts, inmate payroll, staff schedules, and company files using online count system.
  • Contacted vendors to discuss status of rebilling and reimbursement process to ensure account resolution.
  • While enforcing discipline, safety, security, and the handling of confidential, critical and highly sensitive information.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Managing multiple tasks, while using strong interpersonal communication for the purpose of effectively dealing with personnel, families, victims and the public custodial, maintenance, and sanitary conditions of an assigned shift in/or outside a secure facility.
  • Handled and processed confidential information (staff disciplinary)
  • Oversaw Staff compliance with departmental rules, administrative directives and institutional policies
  • Contributed to creation of emergency on-call status by way of Cell phone/pager system.
  • Responsible for the custody and care of inmates, transfer, transport and pick up.
  • Ensuring headcounts at specified time periods to assure inmate location and custody, search and shakedowns for prohibited items and contraband.
  • Key, Lock and door control while in communication with control center via radio.
  • Standardized department filing system to increase efficiency.
  • Reviewing security reports, accuracy and timely submission Handling confidential, critical and highly sensitive information.
  • Immediate response to incoming queries or complaints from the community
  • Directly supported Director of Operations in managing operation work flow.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Administrative and operational duties
  • Maintained records and logs of man hours, materials and equipment used.
  • Participation on interview panels,
  • Supervised the meal distribution and observed inmates during meals.
  • Conducted internal security checks and distributed meals.
  • Continually monitored dormitories for inappropriate activity.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Routinely reviewed housing assignments and reassigned inmates when needed.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained daily logs of shift activity.
  • Maintained communications with all other areas of the facility at all times.Maintained communications with all other areas of the facility at all times.
  • Instructed inmates on work details and transported them to work sites.
  • Supervised the activities of adolescents in a residential setting.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Maintained correct physical head count at all times.
  • Attended regular trainings and maintained appropriate certifications.
  • continuous with after hire training and completing HR training folder completion of all New hire orientation and required training Maintain, prepare daily logs of all activities, incidents reports, review submissions for accuracy and ensure it is legible Fiscal integrity used for ordering office, chemical cleaning supplies, equipment and food supplies Maintain contact with vendor and contract services while remaining updated on contracted account General filing, data entry, use of excel and spreadsheets, Microsoft word, training, metric system, basic math Computer skills - Proficiency while, typing quickly and accurately updating stats, inventory records, payroll and reports Schedule regular staff meetings, weekly in-service trainings, maintaining training record/completion completion Create staff work schedules, overtime and duty assignm
  • Monitor stock level of food surplus, time received, time to replenish, ensure no shortages Safety education - Proper handling, use and discarding of chemicals, ensuring all access to material safety data sheets Ensures that requirements for appropriate sanitation and safety levels are met and followed in accordance to State Regulations and Dept of Health standards.
Miller Carpet One Floor & Home - Receptionist & Payment Clerk
City, STATE, 08/1998 - 09/2001
  • Responsible for coordinating the flow of the office by answering incoming telephone
  • Maintained accounts receivable documentation electronically and on paper.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Proficient computer skills (Microsoft word, Outlook) to input sales transactions, schedule installs.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Processed all sales transactions accurately and in a timely fashion.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
Christiana Care Health System - Admissions & Patient Care Representative
City, STATE, 01/1997 - 04/2000
  • Responsible for Providing day to day administrative/clerical support and other necessary activities for the patients, physicians, and the physician's office staff while remaining calm to provide great customer service to patient in distress.
  • Strictly followed all federal and state guidelines for release of information
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Arranged and assisted with hospital admissions.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Confirmed patient information, collected copays and verified insurance.Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Knowledge of Medical Terminology
  • Referral tracking system

Member of Delaware Prison Security Audit Team

American Society for Training and Development

Volunteer for Delaware Salvation Army - Mens Shelter

Academy of Success - Youth Volunteer

Recovery Center Outreach Volunteer Receptionist


I am a great speaker, people person, enthusiastic, creative problem solver, with Great organizational/Customer service skills. I am a critical thinker, Proficient on Computer with knowledge of email, scanning, filing, Microsoft Excel, Word, Outlook. A Multi-Tasker who types Letters, Memos, proofreads with comprehension, Files, schedule meetings, provides great customer service, while adhering to Time management

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Resume Overview

School Attended

  • George Washington High School

Job Titles Held:

  • Collections Agent 1
  • Correctional Lieutenant - Food Service Supervisor
  • Receptionist & Payment Clerk
  • Admissions & Patient Care Representative


  • High School Diploma

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