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collections agent resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Well-organized in keeping inventories optimized and documentation current to maximize efficiency. Excellent communication, planning and problem-solving abilities developed over years of related experience. Examined paperwork, shipments and communication to stay current on supply levels and directed requisitions to meet expected demands.

Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.

Skills
  • Credit card payment processing
  • Report generation
  • Courteous demeanor
  • Quality control
  • Business development understanding
  • Adaptive team player
  • High-energy attitude
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Active listening
  • Promotional support
  • Office equipment proficiency
  • Schedule mastery
Experience
Collections Agent, 10/2019 - Current
Alorica Inc. Spokane Valley, WA,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Resolved balance errors using accounting software.
  • Resolved billing discrepancies and customer credit issues.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Placed outbound collections calls daily to approximately accountholders.
  • Achieved production goals by training new employees and incentivizing team members.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Reduced aged accounts by collecting on approximately accounts daily.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
Team Leader, 01/2011 - 07/2012
Tenneco Automotive South Bend, IN,
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Counted, sorted and stacked finished pieces for easy access.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Created training manuals targeted at resolving simple and difficult customer issues.
Front End Supervisor, 06/2015 - 07/2016
Petco Wichita, KS,
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Material Planner, 02/2016 - 11/2018
Butler Technical Group Mesa, AZ,
  • Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
  • Outlined production commitments and timetables using sales forecast information.
  • Verified prices and computed totals to complete accurate invoices.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Prepared narrative staff reports and recommendations of limited complexity, including special use permits and variances, with skill and accuracy.
Education and Training
: , Expected in 2013
-
Kathleen Senior High School - Lakeland, FL
GPA:
Status -
: Real Estate, Expected in
-
Bob Hogue School Of Real Estate - Lakeland, FL,
GPA:
Status -
: Health Sciences, Expected in
-
Polk State College Collegiate High School - Lakeland, FL
GPA:
Status -

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Resume Overview

School Attended

  • Kathleen Senior High School
  • Bob Hogue School Of Real Estate
  • Polk State College Collegiate High School

Job Titles Held:

  • Collections Agent
  • Team Leader
  • Front End Supervisor
  • Material Planner

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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