Well-organized in keeping inventories optimized and documentation current to maximize efficiency. Excellent communication, planning and problem-solving abilities developed over years of related experience. Examined paperwork, shipments and communication to stay current on supply levels and directed requisitions to meet expected demands.
Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Skills
Credit card payment processing
Report generation
Courteous demeanor
Quality control
Business development understanding
Adaptive team player
High-energy attitude
Microsoft Office expertise
Inbound and outbound calling
Active listening
Promotional support
Office equipment proficiency
Schedule mastery
Education and Training
Kathleen Senior High SchoolLakeland, FLExpected in 2013 – –: - GPA:
Bob Hogue School Of Real EstateLakeland, FL, Expected in – –:Real Estate - GPA:
Polk State College Collegiate High SchoolLakeland, FLExpected in – –:Health Sciences - GPA:
Experience
Alorica Inc. - Collections Agent Spokane Valley, WA, 10/2019 - Current
Identified past due accounts and contacted account holders to arrange payment.
Monitored accounts to identify overdue payments and pursue timely remedies.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Resolved balance errors using accounting software.
Resolved billing discrepancies and customer credit issues.
Improved existing collections processes by analyzing rejection patterns and denials.
Maintained accurate records and reported on collection activity and accounts receivable status.
Placed outbound collections calls daily to approximately accountholders.
Achieved production goals by training new employees and incentivizing team members.
Followed fair debt practices and regulatory guidelines when managing collections process.
Contacted customers and explained debt management to encourage timely debt payments.
Updated account status records and collection efforts.
Upheld privacy and security requirements established by regulatory agencies.
Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Reduced aged accounts by collecting on approximately accounts daily.
Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
Recovered lost revenue by persistently reaching out to customers with past due accounts.
Tenneco Automotive - Team Leader South Bend, IN, 01/2011 - 07/2012
Inspected stock to identify imperfections, assign grades and determine issues with production.
Counted, sorted and stacked finished pieces for easy access.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize team productivity.
Fostered positive employee relationships through effective communication, training and development coaching.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Analyzed employee workloads to meet seasonal fluctuation needs.
Created training manuals targeted at resolving simple and difficult customer issues.
Petco - Front End Supervisor Wichita, KS, 06/2015 - 07/2016
Controlled cash movements and department expenses to maintain budgetary goals.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Organized and updated schedules to optimize coverage for expected customer demands.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Cultivated environment focused on customer satisfaction and unparalleled support.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Butler Technical Group - Material Planner Mesa, AZ, 02/2016 - 11/2018
Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Outlined production commitments and timetables using sales forecast information.
Verified prices and computed totals to complete accurate invoices.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Monitored project progress and presented status to leaders to solve productivity issues.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Prepared narrative staff reports and recommendations of limited complexity, including special use permits and variances, with skill and accuracy.
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