Collection Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled collection and accounts manager successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Accomplished Accounts Payable Clerk with high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices. Experienced Credit Control Officer proficient in collections procedures, payment plans and regulatory compliance. Offering 22 years in financial and customer service positions.

  • Proficient in SAP
  • Past due procedures
  • SEC and call reporting
  • Payment acceptance
  • Monitoring processes
11/2016 to Current
Collection Manager Onemain (Formerly Springleaf & Onemain Financials). Mebane, NC,
  • Developed actionable improvements for existing processes and presented to management.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Performed research and due diligence to resolve issues in timely manner.
  • Created and distributed updated customer statements.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Suggested process improvements to secure prompt and regular receipts for organization.
  • Created and mailed current statements to customers.
  • Deposited third party checks, as well as monthly reserve transfers.
  • Received and submitted payments and applied amounts to customer balances.
  • Verified details of transactions, including funds received and total account balances.
  • Opened and assigned new client accounts.
  • Established clear methods for determining proper process with each customer type.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Developed and improved procedures for collection of past due amounts.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Managed daily posting of payments to customer accounts.
09/2004 to 11/2016
Collection Clerk Heartland Health Albany, MO,
  • Processed payments over phone and set up recurring drafts.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Located debtors by utilizing skip tracking and other strategies.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
05/1999 to 09/2004
Medical Billing Specialist Cvs Health Santa Clara, CA,
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Posted and adjusted payments from insurance companies.
  • Posted charges, payments and adjustments.
  • Submitted refund requests for claims paid in error.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Collaborated closely with other departments to resolve claims issues.
  • Completed appeals and filed and submitted claims.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Precisely completed appropriate paperwork and system entry regarding claims.
Education and Training
Expected in 05/1991
High School Diploma:
Grundy Senior High - Grundy, VA,

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Resume Overview

School Attended

  • Grundy Senior High

Job Titles Held:

  • Collection Manager
  • Collection Clerk
  • Medical Billing Specialist


  • High School Diploma

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