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Collection Manager Resume Example

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COLLECTION MANAGER
Professional Summary
Organized Manager with 14+ years of being a consistent producer, driven to improve results and exceed goals. Summary of Skills 45 WPM Word Perfect AS400 CT Vision Dialer - Top-rated sales performance 20,Operations analysis - Web-based reporting tools Top-rated sales performance Proficiency in E-Automate Digital Account management Consolidations Negotiation skills Complex problem resolution Communications audits Strategic planning Customer targeting Federal Security Clearance Accomplishments Data Organization Classified, recorded and summarized numerical and financial data to compile and keep financial records. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
Skills
  • Strategic planning
  • Budgeting and finance
  • Recruitment and talent development
  • Customer relations
  • Multi-operations management
  • Quality control
  • Personnel management
  • Customer-oriented
  • Change Management theory
  • Accounts payable and receivable
  • Talented multi-tasker
  • Flexible thinker
  • Customer needs assessment
  • Visionary
  • Results-oriented
  • Complex problem solving
Work History
Company NameCollection Manager | City, State | October 2013 - September 2014
  • Supervise 12 to 15 employees on the Department of Education contract.
  • Train new hire employees on how to collect on federally defaulted student loans, including creating and run training workshops.
  • Monitor calls to ensure FDCPA and governmental rules and regulation guidelines are being followed.
  • Work closely with the government handling any issues and reporting progress of the office by creating and providing excels spreadsheets.
  • Create and maintain sensitive data which include employee files, customers' data, debtor's financial information, and the offices collections.
  • Create presentation to bid on future contracts Select current and retrospective materials in all formats in accordance with collection developments procedures and establish collection development policies Oversees monthly budgets of 2.5 million, preparing annual budget requests, monitoring expenditures, and expanding funds in a timely manner.
  • Periodically conducts collection analyses.
Company NameCollection Manager | City, State | September 2009 - December 2011
  • Supervise 22 employees on the Department of Education contract.
  • Train new hire employees on how to collect on federally defaulted student loans, including creating and run training workshops.
  • Monitor calls to ensure FDCPA and governmental rules and regulation guidelines are being followed.
  • Work closely with the government handling any issues and reporting progress of the office by creating and providing excels spreadsheets.
  • Create and maintain sensitive data which include employee files, customers' data, debtor's financial information, and the offices collections.
  • Create presentation to bid on future contracts Select current and retrospective materials in all formats in accordance with collection developments procedures and establish collection development policies Oversees monthly budgets of 2.5 million, preparing annual budget requests, monitoring expenditures, and expanding funds in a timely manner.
  • Periodically conducts collection analyses within areas of responsibility for the purpose of assessing collection strengths and weaknesses.
  • Review quarterly loan borrowing reports to determine need for purchase Hiring, Interviewing, annual performance reviews, maintaining employee relations, handle employee complaints and concerns, handle disciplinary actions, including termination. 
Company NameMortgage Quality Assurance Analyst | City, State
  • Reviews single loan exceptions, files and/or on-line transactions, individually or in aggregate, to determine if processes of financial reviews and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements and/or government regulations.
  • Function may cover one or more of the following areas
Company NameOffice Manager | City, State
  • Supervise administrative support workers Devise training programs for new workers Hire administrative support staff control of promotions Manages and coordinates activities required to ensure an accurate accounts payable system Develops and recommends policy and procedure to govern the payment of company bills to the advantage of the organization in terms of cash flow and discounts.
  • Plans, schedules, and directs the work of the accounts payable unit of an organization.
Company NameTraining Collection Manager | City, State
  • Supervise 12 to 15 employees on the Department of Education contract.
  • Train new hire employees on how to collect on federally defaulted student loans, including creating and run training workshops.
  • Monitor calls to ensure FDCPA and governmental rules and regulation guidelines are being followed.
  • Work closely with the government handling any issues and reporting progress of the office by creating and providing excels spreadsheets.
  • Create and maintain sensitive data which include employee files, customers' data, debtor's financial information, and the offices collections.
  • Create presentation to bid on future contracts Select current and retrospective materials in all formats in accordance with collection developments procedures and establish collection development policies Oversees monthly budgets of 2.5 million, preparing annual budget requests, monitoring expenditures, and expanding funds in a timely manner.
  • Periodically conducts collection analyses.
Education
Bachelor of ArtsBusiness Management & CommunicationConcordia UniversityCity, State | 2008Communications Human Resource Management Progress
Skills
accounts payable, administrative support, budgets, budget, cash flow, contracts, documentation, employee relations, financial, funds, government, Hiring, team leader, materials, office, Negotiator, performance reviews, policies, processes, progress, reporting, Research, spreadsheets, phone, training programs, workshops
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Resume Overview

School Attended

  • Concordia University

Job Titles Held:

  • Collection Manager
  • Collection Manager
  • Mortgage Quality Assurance Analyst
  • Office Manager
  • Training Collection Manager

Degrees

  • Bachelor of Arts Business Management & Communication

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