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Collection Manager Resume Example

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COLLECTION MANAGER
Summary

I would like to obtain a leadership position where my knowledge and skills will provide me with challenging work. I would also like to advance vertically within a company that provides growth, knowledge and opportunity.

Highlights
  • Promoted to Production Leader February 2011/Promoted to Team Lead April 2012/Promoted to Collection Manager March 2013
  • Top Sallie Mae Collector November 2011 and Employee of the Month
  • Top Sallie Mae Collector December 2011
  • Top Performer Sallie Mae Vendor Conference 2012
  • Knowledge of Excel, Pivot Tables, Microsoft Word
  • Experience in training and developing new hires
Experience
Collection Manager
April 2010 to CurrentAccount Control Technology － Bakersfield, CA
  • Responsible for adhering to productivity, quality, and cost standards.
  • Responsible for creating a positive work environment which maximizes individual and team performance Participate in the interview and hiring process Works with Director of Operations to direct training, development and ongoing evaluation process of collection staff Participates in disciplinary issues up to and including termination of staff when necessary Establishes collection goals monthly, quarterly and annually in conjunction with management Monitor the key performance drivers of individual & team collection performance business and take corrective action when required Maintain performance and attendance records on all Collection Specialists including but not limited to collection activity, dollars collected, and goal tracking Attain top performance (number 1) for client by clearly understanding the ranking process and KPI metrics Responsible for account-specific work plans and inventory management Provide management with a weekly summary of completed activities and accomplishments Compliance with all contractual requirements and policies Involvement in planning and execution of ACT's Strategic Plan Open/Close office ensuring safety of all employees on company property Creates and executes contests to motivate the collections floor on a daily basis Ensures compliance with all Federal, State and local laws.
Special Education Aide
August 2008 to April 2009Rosedale North Elementary － Bakersfield, CA
  • Assist teacher with the presentation of learning materials.
  • Tutor individual and small groups of students with special learning needs.
  • Perform routine clerical and supportive tasks for class.
Instructional Aide/Relief counselor
August 2006 to May 2008North Valley School/Victor Treatment Center － Lodi, CA
  • To assist children with severe behavioral and emotional disturbance in their educational and social development.
  • Documentation of daily behavior reports.
  • Assist teacher with curriculum and classroom management.
  • Supervise children in day treatment activities and field trips.
  • Transport students to group home and follow activities for daily schedules.
Office Assistant/Instructional Aide/Lifeguard-swim instructor
September 2002 to July 2006Pinecrest Schools － Santa Clarita, CA
  • Office duties include: answering phones, typing documents, filing, communicating with parents, teachers, Administration.
  • Instructional aide duties include: Working with children individually or in group settings Participating in book fairs, open house, and back to school night.
  • Filing, correcting, and grading Assignments Yard supervision, summer camp counseling, organizing events, field trips, and presenting awards.
  • Lifeguard and Swim Instructor duties: Supervising all pools.
  • Teaching swim lessons to children 3 years and up.
Education
Bachelor's Degree : Liberal StudiesCalifornia State University － BakersfieldLiberal Studies
Associates Degree : Liberal Arts and ScienceSan Joaquin Delta CollegeLiberal Arts and Science
High School DiplomaBowman High School
Skills

Training and developing staff, Inventory management, Efficient in Microsoft Word, Excel, Interviewing and hiring, Timestar and payroll, Managing staff on different client groups (Navient/Sallie Mae,U.S Department of Education), Production management,

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Resume Overview

Companies Worked For:

  • Account Control Technology
  • Rosedale North Elementary
  • North Valley School/Victor Treatment Center
  • Pinecrest Schools

School Attended

  • California State University
  • San Joaquin Delta College
  • Bowman High School

Job Titles Held:

  • Collection Manager
  • Special Education Aide
  • Instructional Aide/Relief counselor
  • Office Assistant/Instructional Aide/Lifeguard-swim instructor

Degrees

  • Bachelor's Degree : Liberal Studies
    Associates Degree : Liberal Arts and Science
    High School Diploma

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