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coffee barista tonic bar clerk resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Attentive Coffee Barista honed in delivering solid beverage and food options to keep clientele satisfied. Service-with-a-smile presentation includes detailed focus on customizing orders to customers' unique requests. Superior attitude toward keeping clean, sanitary and safe environment that keeps patrons coming back. Delivers fresh, tasty and satisfying items daily. Fluent in both English and Tagalog and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about advertising standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers.

Skills
  • Coffee expertise
  • Coffee grinding
  • Smoothie making
  • Latte art
  • Espresso Machine Operation and Maintenance
Work History
09/2021 to Current
Coffee Barista/ Tonic Bar Clerk Capital Vacations Duck, NC,
  • Prepare all juice, smoothie, tonic and coffee bar drinks ordered while maintaining high productivity levels
  • Provide excellent customer service and address needs of customers in timely and effective manner
  • Maintain accurate juice, smoothie and coffee department signage and pricing
  • Maintain back stock in good order.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
01/2018 to 12/2019
Sales Agent Hilton Worldwide Overland Park, KS,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Logged reports, expenses, receipts, and sales documents into a digital database
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
  • Informed customers of promotions to increase sales productivity and volume
  • Assisted call-in customers with questions and orders
  • Increased sales and customer satisfaction through personalized servicing
  • Expanded customer base and boosted profit within product line
  • Trained and mentored new sales representatives
07/2015 to 12/2017
Coffee barista The University Of Kansas Hospital Lawrence, KS,
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
  • Developed and demonstrated skillful and creative latte art to engage customers
  • Complied with standards for merchandising, stocking and storing product
  • Created original artwork for specials board display daily
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Controlled line and crowd with quick, efficient service
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Provided in-depth information to customers on beverage preparation and offered samples of the latest brews
  • Cleaned counters, machines, utensils, and seating areas daily
  • Educated staff by sharing knowledge and expertise of coffees, teas, and merchandise
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards
02/2015 to 09/2015
Cashier Chowking, Eagle Rock City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Assisted customers with special services, account updates and promotional options
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Education
Expected in 2017
High School Diploma:
California University FCE High School - Irvine, CA
GPA:
Accomplishments
  • 2nd Place Latte Art Contest at Urth Caffe in Pasadena, CA (2017)
  • Hardwood Ballers League, Player of the Game in Glendale, CA (2014)
  • National Badminton Competition in the Philippines, Bronze Medalist (2011)
  • Developed creative and appealing latte art techniques and instructed coworkers in method
  • Created original artwork for specials board display daily
  • Acknowledged for extraordinary service by supervisors and clients
  • Recognized for outstanding customer service
  • Improved team productivity with morale-boosting incentives
  • Certifications/Licenses
  • Food Handler
  • OSHA certification: Food Handling

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Resume Overview

School Attended

  • California University FCE High School

Job Titles Held:

  • Coffee Barista/ Tonic Bar Clerk
  • Sales Agent
  • Coffee barista
  • Cashier

Degrees

  • High School Diploma

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