To continue to excel at all job duties assigned to me with honesty, loyalty and to the best of my knowledge. Energetic and reliable Office Manager skilled with working with a diverse group of people. Results-oriented Medical Biller with excellent organization, communication and relationship-building skills. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Self-motivated administrative professional with extensive experience overseeing medical office operations. Quality-focused billing professional successful at settling patient and insurance accounts. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Responsible employee with excellent communication skills demonstrated by 20 years of experience in healthcare. Medical Billing Specialist - Collector - Administrative Assistant Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Patient-focused Medical Assistant with over 8 years experience working in a busy medical office working with diverse populations. Detail-oriented Medical Assistant with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting. Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.
Education and Training
High School DiplomaMandeville High School － Mandeville, LAMember of NAMI : Medical Managers, Louisiana
Coursework in ICD-9 and 10 coding. Procedural Coding. Extensive experience in a clinical setting in all aspects of an office including Medical Assistant, Administration and Coding/Billing.
Electronic Medical Records
Check In/Check Out
Inpatient /Outpatient Scheduling
Staffing management ability
Proven patience and self-discipline
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
In-depth claims knowledge
Effectively influences others
Claims analysis and review specialist
Cultural awareness and sensitivity
Critical thinking proficiency
Coder/Biller/Scheduler/Administrative/MA Duties July 2011 to July 2013Paradigm Health Systems － Lacombe, LAContacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Directly supported CEO in managing operation work flow. Calculated Coordination of Benefits (COB). Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Coordinated admission processes and prepared medical records and agreement packets. Handled and processed confidential patient information. Supported patients with customized patient teaching tools.
Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA compliance. Educated patients about their treatments. Produced high-quality images for referring physicians. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Maintained patient privacy and confidential patient information. Measured urine specimens and delivered them to the laboratory. Administered, directed and coordinated the activities of the agency.
Served as liaison between management, clinical staff and the community. Directed the installation of improved work methods and procedures to achieve agency objectives.
Receptionist January 2011 to July 2013Women's Cancer Care － Covington, LA
Collection of money.
Coding and billing.
Verification of Benefits
Evaluated patient care procedural changes for effectiveness.
Ensured the accuracy of public information and materials.
Medical Assistant January 2006 to January 2013Northlake Medicine and Wellness － Covington, LARecorded patients' medical history, vital statistics and test results in medical records.
Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Took and recorded patients' temperature, pulse and blood pressure. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Organized, updated and maintained over 200 patient charts. Tested glucose and administered injections. Maintained patient charts and confidential files. Evaluated patient care procedural changes for effectiveness.
Administered, directed and coordinated the activities of the agency.
Served as liaison between management, clinical staff and the community. Medical Assistant Duties.
Electronic Medical Records : EMDs.
Triage, Coding, Filing, Test Authorizations, Calling in Prescriptions, EKGs, All MA Duties.
Experience in the Medical Field for 20 years with multiple private practices. Cross trained from MA Duties to Administrative Duties. Able to work closely with coworkers, doctors, patients and advocates.
Accounts Receivable, Scheduling appointments, Billing, EKGs, Electronic Medical Records, Filing, Insurance, MA, Collection of Money, Office Management, Coding, Secretarial, Triage