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Code Enforcement Officer Resume Example

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CODE ENFORCEMENT OFFICER
Summary

Firm Code Enforcement Officer with a 7-year background working as a Code Officer in San Antonio. Skilled in inspection and code enforcement duties, including community outreach and field training. Proficiency in Microsoft office and Accela. Excellent organizational and verbal and written communication talents.

Skills
  • Self-motivated
  • Ability to enforce ordinances
  • Knowledge of Accela Back office and Accela Mobile
  • Concise communication skills
  • Research abilities
  • Communication
  • Training & Development
  • MS Office
  • Critical thinking
  • Project planning
  • Friendly, positive attitude
  • Multitasking
  • Team management
  • Working collaboratively
  • PPE use
  • Data management
  • Planning
Experience
Code Enforcement Officer
San Antonio, TXCity of San Antonio /Aug 2014 to Current
  • Prepared written reports, memos, and correspondence.
  • Planned, organized and neighborhood presentations on prevention policies, including code enforcement, investigation, public education and permits.
  • Protected safety and health of citizens by keeping buildings and land in accordance with housing and zoning ordinances.
  • Inspected properties for violations.
  • Visited sites for follow-up reviews to assess compliance with implemented corrective action plans in case of identified violations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Participated in development of drafting and rewriting various municipal codes.
  • Outlined necessary remediation plans to achieve desired compliance with applicable fire codes, laws, regulations and standards.
  • Testified during court proceedings about applicable property maintenance codes, fire safety issues, investigation findings and identified violations.
At Your Service Supervisor
San Antonio, TXMarriott International Inc/Aug 2006 to Aug 2014
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Addressed areas that needed improvement and observed team's performance.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including “Warm Heart Authentic Culture” and “S.P.I.R.I.T - Supervisor Principles Introduction & Resources Ignited by Training.
  • Aided onboarding team members with one-on-one training sessions.
  • Supervised team of 12 employees and delegated duties and responsibilities to each member.
  • Assessed customer needs and upsold products and services to maximize room sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked with hotel mangers to develop customer service improvement initiatives.
  • Trained 2 new employees each month in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirement policies.
  • Translated services for numerous guest and team to serve Spanish -speaking customer needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Interviewed customers regarding service issues and reported feedback to management team.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Copy and Print Associate
San Antonio, TXOffice Depor/Feb 2004 to Jul 2006
  • Implemented quality control measures to check projects for accuracy and efficiency.
  • Adjusted equipment and computer interface to print various sized projects using different paper stocks.
  • Copied documents and handled binding for finishing work.
  • Prioritized workload to achieve maximum output and meet customer deadlines.
  • Enabled printing by loading materials and setting inking mechanisms to complete work orders.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
  • Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
  • Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
  • Operated equipment, including high-volume photocopiers, printers and folding and inserting machines to manage over 60 projects per week.
  • Completed record's of production, including work volumes and outputs, materials used and any backlogs.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Loaded Xerox machines with materials such as blank paper or film.
  • Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
High School DiplomaThomas A Edison High SchoolMay 2004San Antonio, TX
  • JROTC - Junior Reserve Officer Training Corp
  • Ranked in Top 10% of class
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Resume Overview

Companies Worked For:

  • City of San Antonio
  • Marriott International Inc
  • Office Depor

School Attended

  • Thomas A Edison High School

Job Titles Held:

  • Code Enforcement Officer
  • At Your Service Supervisor
  • Copy and Print Associate

Degrees

  • High School Diploma

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