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cocktail waitress bartender resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Organized Assistant Coordinator with talents in office operations, time-management, and recordkeeping. Adaptable and versatile with the ability to work on multiple projects simultaneously. Excellent understanding of office equipment.

Skills
  • Fluency in Spanish
  • Cash register operation
  • Highly reliable
  • Clear and effective communication
  • Bilingual in English and Spanish
  • Food running
  • Attending multiple customers
  • Time-management abilities
  • Recordkeeping proficiency
  • Understanding of office operations
  • Excellent phone demeanor
  • Document control
  • Ability to work independently
  • Inbound and Outbound Calling
  • Credit card processing
  • Good listening skills
  • Administrative support
Work History
Cocktail Waitress/Bartender, 06/2019 to 06/2020
Mississippi State University (Ms)Starkville, MS,
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted with bartending duties during high-volume shifts.
  • Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Communicated with guests to record orders and assess needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Closed out cash register with accuracy and prepared cashier report.
Assistant Coordinator, 06/2014 to 09/2017
MAPFRE U.S.A. Corp.City, STATE,
  • Held meetings with The department and outlined goals.
  • Worked with supervisor to assess needs and determine best courses of action.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Increased customer satisfaction by resolving issues.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Host/waitress, 10/2013 to 09/2014
China TasteCity, STATE,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared beverages and filled food orders for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
: , Expected in 06/2012 to Clewiston High School - Clewiston, FL
GPA:
Substitute Teacher Certificate : , Expected in 08/2012 to Clewiston Adult School - Clewiston, FL
GPA:

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Resume Overview

School Attended

  • Clewiston High School
  • Clewiston Adult School

Job Titles Held:

  • Cocktail Waitress/Bartender
  • Assistant Coordinator
  • Host/waitress

Degrees

  • Substitute Teacher Certificate

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