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cocktail waitress resume example with 19+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer service Ordering bar supplies Dinner service planning Attending multiple customers Classic cocktails Sale expertise Positive attitude Team standards Aloha POS Making change Dining room management Liquor, beer and wine knowledge Able to bend, squat and reach Beverage preparation Responsible alcohol service Creative mixology Handling difficult customers Engaging personality Interpersonal skills Ordering procedures Group reservations management Performance improvement Menu memorization Fast learner New hire training Food running Reporting and documentation Preparing garnishes Highly reliable Staff management Able to lift [75] pounds Changing beer kegs Inventory Basic math Clear and effective communication Hospitality service expertise Real estate license // 2018

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2023 to 04/2023 Cocktail Waitress St. Joe Company | Inlet Beach, FL,
  • Received over 300 beverage orders from, every night and delivered them to guests while keeping track of bar orders
  • Created new signature cocktails to help promote the bar's brand and boost profits
  • Ensured my till was always correct
  • I made sure my customers sere having fun as was I
  • Received over [Number] beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders
  • I'm in charge of ensuring the safety and well-being of all bar patrons.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained tidiness and organization throughout bar area.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
06/2021 to 03/2023 Lead Server Sage Hospitality Resources, Llp | Philadelphia, PA,
  • Managed opening and closing duties to facilitate restaurant operations.
  • Worked with management to coordinate special functions and events.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Interacted and engaged with patrons to promote friendly environment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Trained new employees to perform duties.
  • Responded to ad hoc cleaning duties at end of shift.
08/2005 to 04/2020 Bartender Boyne Resorts | Boyne Falls, MI,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
01/2011 to 02/2016 Server Rattlecan | City, STATE,
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Kept an eye on guests for signs of intoxication and immediately alerted management
  • Kept an eye on guests for signs of intoxication and immediately alerted management
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Verified that all [Number] square feet of the restaurant and lounge were clean enough to meet state and federal standards.
01/2001 to 04/2003 Loan Officer’s Assistant Fidelity Title Company | City, STATE,
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
  • Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
  • Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
  • Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
  • Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
  • Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
  • Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
  • Scanned and uploaded loan and related documents into system.
  • Answered questions and advised customers regarding loans and transactions.
  • Filed and maintained loan records.
04/2000 to 07/2001 CPA Assistant Swan And Gardner | City, STATE,
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reviewed general ledger entries for accuracy and completeness.
  • Processed payroll entries and reports for employees.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Provided accounting assistance with payroll, AP, AR and expense tracking support.
  • Developed tracking reports to keep management informed of due and past due vendor invoices.
  • Reviewed and coded expense reports for accuracy and proper expense disclosure.
Education and Training
Expected in 02/2009 to to Real Estate License | Real Estate Las Vegas Realty School, Las Vegas, NV, GPA:
Expected in 06/2001 to to High School Diploma | Centennial High School, Las Vegas, NV, GPA:

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Resume Overview

School Attended

  • Las Vegas Realty School
  • Centennial High School

Job Titles Held:

  • Cocktail Waitress
  • Lead Server
  • Bartender
  • Server
  • Loan Officer’s Assistant
  • CPA Assistant

Degrees

  • Real Estate License
  • High School Diploma

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