COBRA Administrator Resume Example The Benefit Company

COBRA ADMINISTRATOR

Skill Highlights

Professional Experience

COBRA Administrator
May 2012 to February 2013 The Benefit Company － Columbia, SC

Processed COBRA election notices, payments, and terminations.
Completed weekly and monthly reports as related to the COBRA department.
Answered inbound calls and e-mails from members and account management.
Strictly followed all federal and state guidelines for release of personal health information.
Monitored shared email in-boxes and ensured inquiries were addressed.
Demonstrated knowledge of the HIPAA Privacy Act of 1996 and COBRA regulations by appropriately handling patient information.
Maintained an organized logging system for tracking information received in the COBRA department.

COBRA Administrator
December 2007 to April 2012 Strategic Resource Company - an Aetna Company － Columbia, SC

Generated client and member invoices for COBRA coverage
Checked internal mailboxes daily for questions from customer service regarding COBRA eligibility, plan changes, and claims processing.
Updated members records as needed with appropriate plan changes due to open enrollment or a qualifying life event.
Served on the Plan Sponsor Survey Action Team.
Processed COBRA election notices, payments, and term life conversion request.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Recorded and filed patient data and medical records.
Became a teleworker in April 2009

Enrollment/Claims Representative
March 2006 to December 2007 Strategic Resource Company - an Aetna Company － Columbia, SC

Educated providers and members on self - serve options.
Answered questions on the processing of claims and other plan information.
Processed credit and debit cards for missed premium payments.
Assisted members in locating network providers in their surrounding area.
Enrolled members into their group plans.
Responsible for answering questions and resolving issues based on phone calls or letters from members, providers, and plan sponsors.

Medicare Enrollment Representative
September 2005 to March 2006 Kelly Temporary Service (Palmetto GBA) － Columbia, SC

Enrolled beneficiaries into approved Medicare drug plans.
Counseled members regarding general and confidential Medicare services.
Worked with fellow team members on scripting research, irate caller counseling, and CSR feedback.
Planned and implemented team building luncheons
Assisted beneficiaries with Medicare related issues.

Education and Training

Master of Arts : Human Resource Management, 2008 Webster University － Columbia, SC

Bachelor of Arts : English, 1997 Winthrop University － Rock Hill, SC

Technical Skills

Skills		Experience		Total Years		Last Used
Microsoft Word, Excel, Powerpoint

Community Service

Volunteer, Girl Scouts of America Troop 1330, 2012

Vice President of Membership, Toastmasters International, 2009 - 2010 Vice President of Education, Toastmasters International, 2011- Current

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Master of Arts : Human Resource Management , 2008
Bachelor of Arts : English , 1997