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COBRA Administrator Resume Example

Resume Score: 50%

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COBRA ADMINISTRATOR
Skill Highlights
  • Maintains strict confidentiality
  • Strong planning skills
  • Able to work with little or no supervision
  • Team player with a positive attitude
  • Deadline-driven
  • Good written communication
Professional Experience
COBRA Administrator
May 2012 to February 2013
The Benefit Company - Columbia, SC
  • Processed COBRA election notices, payments, and terminations.
  • Completed weekly and monthly reports as related to the COBRA department.
  • Answered inbound calls and e-mails from members and account management.
  • Strictly followed all federal and state guidelines for release of personal health information.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Demonstrated knowledge of the HIPAA Privacy Act of 1996 and COBRA regulations by appropriately handling patient information.
  • Maintained an organized logging system for tracking information received in the COBRA department.
COBRA Administrator
December 2007 to April 2012
Strategic Resource Company - an Aetna Company - Columbia, SC
  • Generated client and member invoices for COBRA coverage
  • Checked internal mailboxes daily for questions from customer service regarding COBRA eligibility, plan changes, and claims processing.
  • Updated members records as needed with appropriate plan changes due to open enrollment or a qualifying life event.
  • Served on the Plan Sponsor Survey Action Team.
  • Processed COBRA election notices, payments, and term life conversion request.
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Recorded and filed patient data and medical records.
  • Became a teleworker in April 2009
Enrollment/Claims Representative
March 2006 to December 2007
Strategic Resource Company - an Aetna Company - Columbia, SC
  • Educated providers and members on self - serve options.
  • Answered questions on the processing of claims and other plan information.
  • Processed credit and debit cards for missed premium payments.
  • Assisted members in locating network providers in their surrounding area.
  • Enrolled members into their group plans.
  • Responsible for answering questions and resolving issues based on phone calls or letters from members, providers, and plan sponsors.
Medicare Enrollment Representative
September 2005 to March 2006
Kelly Temporary Service (Palmetto GBA) - Columbia, SC
  • Enrolled beneficiaries into approved Medicare drug plans.
  • Counseled members regarding general and confidential Medicare services.
  • Worked with fellow team members on scripting research, irate caller counseling, and CSR feedback.
  • Planned and implemented team building luncheons
  • Assisted beneficiaries with Medicare related issues.
Education and Training
Master of Arts : Human Resource Management, 2008Webster University - Columbia, SC
Bachelor of Arts : English, 1997Winthrop University - Rock Hill, SC
Technical Skills
SkillsExperienceTotal YearsLast Used
Microsoft Word, Excel, Powerpoint
Community Service

Volunteer, Girl Scouts of America Troop 1330, 2012

Vice President of Membership, Toastmasters International, 2009 - 2010 Vice President of Education, Toastmasters International, 2011- Current

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Benefit Company
  • Strategic Resource Company - an Aetna Company
  • Kelly Temporary Service (Palmetto GBA)

School Attended

  • Webster University
  • Winthrop University

Job Titles Held:

  • COBRA Administrator
  • Enrollment/Claims Representative
  • Medicare Enrollment Representative

Degrees

  • Master of Arts : Human Resource Management , 2008
    Bachelor of Arts : English , 1997

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