coaf ops sr coordinator resume example

• Handling inbound customer service calls.
• Answering technical support inquires via incoming calls.
• Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
• Used client-specific tools to research inquiries, document customer interactions and issue resolutions.
• Identified root cause of inquiries by asking probing questions to determine best solution.
• Assisted customers in resolving potential product or service-related issues.
• Troubleshot technical issues related to products and services.
• Cross-trained and backed up other customer service managers.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.

• Created new account, reset passwords and configured access for users. Reported important problems to management.
• Assisted customers with technical issues via email and telephone. Supported customers having data connectivity issues.
• Provided base level IT support to company personnel.
• Performed in-depth research to answer more complex questions.
• Exceeded goals through effective task prioritization and great work ethic.

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Assisted customers in finding out-of-stock items.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Volunteered to handle complaints and issues for manager during busy time periods.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Helped customers select products that best fit their personal needs.
• Completed projects and work assignments despite tight deadlines.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.

• Kept office orderly by organizing and filing paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties.
• Trained new agents on proper service methods and scored their calls using organization's quality assurance program.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Assisted customers with technical issues via email, live chat and telephone. Researched, resolved and followed up on customer issues.
• Organized new employee orientation schedules for all new hires.

(Worked in Tampa, FL Location from 06/2012- 06/2013)

• Resolved product issues and shared benefits of new technology.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Helped customers select products that best fit their personal needs.
• Trained new employees on company customer service policies and service level standards.
• Answered customers' questions and addressed problems and complaints via phone and email.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Observed and documented behaviors and actions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.