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coaching assistant resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Skills
  • Inbound and outbound calling
  • Problem Resolution
  • Customer Service
  • Customer relationship management
  • Credit card payment processing
  • Microsoft Office expertise
  • Quality assurance controls
  • Call center experience
  • Quality control
  • Retail sales customer service
  • High-energy attitude
  • Customer relations
  • Problem-solving abilities
  • Data evaluation
  • Handles general clerical needs of an office / Remote Setting
  • Write and distribute emails
  • Open, sort, and distribute incoming correspondence letters, faxes, and forms
  • Answer and direct phone calls, take messages
  • Organize and schedule appointments
  • Plan meetings, prepare agendas, and take detailed minutes
  • Maintain electronic and hard copy of the filing system for the department
  • Update and maintain office policies and procedures
  • Order office supplies, coordinate maintenance of office equipment
  • Assist in resolving any administrative problems
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients.
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
  • Other administrative duties as required.
Experience
Customer Service Associate/Client Specialist, 11/2019 to 06/2022
Overhead Door CorporationPearl, MS,
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment like printers and fax machines
  • Proficiency in MS Office (MS Word and MS Excel in particular)
  • General Administrative Duties required
  • Accuracy and productivity in completing tasks required
  • Customer service and team orientated required
  • A high degree of interpersonal competency: Professionalism, diplomacy, judgement, and discretion required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues preferred
  • Overall business acumen, ethical decision making, and relationship management skill required
  • Demonstrated proficiency in communication (written and verbal) required
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Organized client contracts, records and reports to strengthen traceability.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Addressed inquiries, resolved customer issues and managed customer relations.
Customer Service Representative, 02/2018 to 10/2019
BB&T Now TruistCity, STATE,
  • Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services.
  • Answering questions about a company's products or services. ...
  • Processing orders and transactions. ...
  • Resolving issues and troubleshooting technical problems. ...
  • Delivering information about a company's offerings. ...
  • Providing proactive customer outreach.
Education and Training
: Business Administration And Management, Expected in to Southeastern Community College - Whiteville, NC
GPA:
High School Diploma: , Expected in to Paul R Brown Leadership Academy - Elizabethtown, NC,
GPA:
  • BlackJack Member (Jhon J. Pershing)
  • Major in English, Science
Summary

Motivated, high energy, focused, & client focused individual with a positive mindset and attitude
· Has a strong work ethic and is a self starter who can successfully manage working from home
· Have outstanding communication skills
· Possesses superior time management and organizational skills
· A background in customer support, sales, or any customer facing position is a plus.
· Comfortable speaking on the phone
· Minimum of 1-2 years of professional experience
· High School Degree
· Answer customer phones calls and respond to customer inquiries
· Set appointments with potential customers
· Reach out to customers and potential customers about our service offering, answering any questions
· Provide customers with friendly service and excellent support
- Speak to clients about product offerings.

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Resume Overview

School Attended

  • Southeastern Community College
  • Paul R Brown Leadership Academy

Job Titles Held:

  • Customer Service Associate/Client Specialist
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

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