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Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist Resume Example

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CO-SERVICE MANAGER/TECHNICAL TRAINER/COMMERCIAL & RESIDENTIAL SALES SPECIALIST
Professional Summary

Accomplished Master HVAC/R with over 20 years of experience emphasizing strategic planning and client relationship management with a drive for success. An articulate project manager that is action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications
  • Technical Expertise In All Areas of HVAC Industry
  • Supervise, Motivate, and Lead Employees
  • Cost and Schedule Control
  • Knowledge of Building Code and OSHA Safety
  • Design HVAC System To Satisfy Specified Requirements
  • General Knowledge of All Construction Trades
  • Outstanding Problem Solving Skills
  • Proficiency in all Microsoft Office Products
Experience
Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist01/2013 to CurrentCompany NameCity, State
  • Hired as Co-Service Manager and Technical Trainer where main focus is to properly train employees and ensure operating procedures are followed.
  • Designed and implemented technician procedures to increase sales turnovers, average service tickets, and Maintenance Contract sales.
  • Establish, assign, and adjust work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
  • Manage Technician Performance Tracker, distributing daily reports to other department heads.
  • Lead weekly service technician meetings.
  • Handle Customer complaints and concerns in timely and effective manner.
  • Support sales department as a Sales Specialist to help the sales manager improve revenue and performance in the department by using my extensive knowledge of HVAC sales and design of residential, commercial, and geothermal systems.
  • Provide high quality business counseling to include sales, pricing strategies, and estimating.
Vice President of Operations11/2010 to 10/2012Company NameCity, State
  • Full Service HVAC, Electrical, and Plumbing Company.
  • Directed and managed all areas of the day to day field operations including service, sales, and installations in all three divisions of the company.
  • Prepared bid packages and performed in-home sales presentations for residential and commercial customers.
  • Analyzed project results to discover more efficient ways of operating with increased productivity and reduced cost.
  • Managed multiple projects closely, ensuring that all budgets and timelines were met.
  • Ensured employees were properly trained and strictly following operating procedures, maintained quality control.
Owner/Operator02/2005 to 11/2010Company NameCity, State
  • Full Service HVAC Company Offering Repairs, Installations, Maintenance.
  • Developed and built profitable business from start up to generate 6- figure sales annually.
  • Sold services to residential and commercial customers, building a strong customer relationship leading to referrals.
  • Hired, trained, and supervised installers and service technicians.
  • Prepared and produced estimates per customer needs.
  • Managed all aspects of HVAC projects from start to finish.
  • Helped build and maintain customer base.
HVAC Service Expert/Licensed Journeyman09/2003 to 02/2005Company NameCity, State
  • Responsible for diagnosing and repairing all heating, ventilation, and air-conditioning equipment, both residential and commercial.
  • Sold preventative maintenance contracts and other upgrades.
  • Handled new equipment inquiries.
  • Responded to emergency calls, performed preventative maintenance, and delivered excellent customer service resulting in positive customer feedback.
Residential HVAC Repair Technician12/2001 to 09/2003Company NameCity, State
  • Provided quality and timely repairs of customers HVACequipment while maintaining high customer service.
  • Promoted and sold extended warranties and other services/accessories that directly impacted the profitability of the company.
HVAC Service Technician10/1999 to 12/2001Company NameCity, State
  • Involved in all phases of HVAC installation, repair, and maintenance, encompassing both residential and commercial applications.
HVAC Lead Service Technician06/1995 to 10/1999Company NameCity, State
  • Responsibilities included both residential and commercial installation, repairs, and maintenance.
  • Dedicated team member providing expert testing and troubleshooting skills.
Service/Installation Technician04/1993 to 06/1995Company NameCity, State
  • Entry level position responsible for all phases of HVAC.
Education
HVAC Apprenticeship Program2000Spotsylvania Vocation CenterCity, State, USA

Completed levels I-IV

OSHA General Industrial Safety Certified

Business Management1992Germanna Community CollegeCity, State, USA
Business Management1991Concord CollegeCity, State, USA
High School Diploma1990Spotsylvania High SchoolCity, State, USA
Accomplishments
  • Eagle Mountain, Canandaigua, NY, 04/2009 Geothermal Sales/Installation Training
  • Virginia Dept of Professional & Occupational Regulations, Richmond, VA, 7/31/2002 Licensed Master HVAC and Journeyman HVAC
  • EPA Certified since 1996
Skills

exceptional interpersonal and communication skills; outstanding customer service and organizational skills; understanding contracts and time lines; budgeting and scheduling; estimating; quality control; team leader; technical trainer; troubleshooting; manage mechanical, electrical, and plumbing jobs

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Resume Overview

School Attended

  • Spotsylvania Vocation Center
  • Germanna Community College
  • Concord College
  • Spotsylvania High School

Job Titles Held:

  • Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist
  • Vice President of Operations
  • Owner/Operator
  • HVAC Service Expert/Licensed Journeyman
  • Residential HVAC Repair Technician
  • HVAC Service Technician
  • HVAC Lead Service Technician
  • Service/Installation Technician

Degrees

  • HVAC Apprenticeship Program 2000
    Business Management 1992
    Business Management 1991
    High School Diploma 1990

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