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Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist Resume Example

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CO-SERVICE MANAGER/TECHNICAL TRAINER/COMMERCIAL & RESIDENTIAL SALES SPECIALIST
Professional Summary

Accomplished Master HVAC/R with over 20 years of experience emphasizing strategic planning and client relationship management with a drive for success. An articulate project manager that is action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications
  • Technical Expertise In All Areas of HVAC Industry
  • Supervise, Motivate, and Lead Employees
  • Cost and Schedule Control
  • Knowledge of Building Code and OSHA Safety
  • Design HVAC System To Satisfy Specified Requirements
  • General Knowledge of All Construction Trades
  • Outstanding Problem Solving Skills
  • Proficiency in all Microsoft Office Products
Experience
Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist 01/2013 to Current ARS Manassas, VA
  • Hired as Co-Service Manager and Technical Trainer where main focus is to properly train employees and ensure operating procedures are followed.
  • Designed and implemented technician procedures to increase sales turnovers, average service tickets, and Maintenance Contract sales.
  • Establish, assign, and adjust work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
  • Manage Technician Performance Tracker, distributing daily reports to other department heads.
  • Lead weekly service technician meetings.
  • Handle Customer complaints and concerns in timely and effective manner.
  • Support sales department as a Sales Specialist to help the sales manager improve revenue and performance in the department by using my extensive knowledge of HVAC sales and design of residential, commercial, and geothermal systems.
  • Provide high quality business counseling to include sales, pricing strategies, and estimating.
Vice President of Operations 11/2010 to 10/2012 W.A. Sherman Co., Inc Orange, VA
  • Full Service HVAC, Electrical, and Plumbing Company.
  • Directed and managed all areas of the day to day field operations including service, sales, and installations in all three divisions of the company.
  • Prepared bid packages and performed in-home sales presentations for residential and commercial customers.
  • Analyzed project results to discover more efficient ways of operating with increased productivity and reduced cost.
  • Managed multiple projects closely, ensuring that all budgets and timelines were met.
  • Ensured employees were properly trained and strictly following operating procedures, maintained quality control.
Owner/Operator 02/2005 to 11/2010 Miller Heating & Cooling, LLC Spotsylvania, VA
  • Full Service HVAC Company Offering Repairs, Installations, Maintenance.
  • Developed and built profitable business from start up to generate 6- figure sales annually.
  • Sold services to residential and commercial customers, building a strong customer relationship leading to referrals.
  • Hired, trained, and supervised installers and service technicians.
  • Prepared and produced estimates per customer needs.
  • Managed all aspects of HVAC projects from start to finish.
  • Helped build and maintain customer base.
HVAC Service Expert/Licensed Journeyman 09/2003 to 02/2005 Childress Heating & A/C, Inc Fredericksburg, VA
  • Responsible for diagnosing and repairing all heating, ventilation, and air-conditioning equipment, both residential and commercial.
  • Sold preventative maintenance contracts and other upgrades.
  • Handled new equipment inquiries.
  • Responded to emergency calls, performed preventative maintenance, and delivered excellent customer service resulting in positive customer feedback.
Residential HVAC Repair Technician 12/2001 to 09/2003 Sears Home Improvement Products Richmond, VA
  • Provided quality and timely repairs of customers HVAC equipment while maintaining high customer service.
  • Promoted and sold extended warranties and other services/accessories that directly impacted the profitability of the company.
HVAC Service Technician 10/1999 to 12/2001 KenMar Heating & A/C, Inc Fredericksburg, VA
  • Involved in all phases of HVAC installation, repair, and maintenance, encompassing both residential and commercial applications.
HVAC Lead Service Technician 06/1995 to 10/1999 Spotsylvania Heating & A/C, Inc Fredericksburg, VA
  • Responsibilities included both residential and commercial installation, repairs, and maintenance.
  • Dedicated team member providing expert testing and troubleshooting skills.
Service/Installation Technician 04/1993 to 06/1995 N & M Heating & A/C Locust Grove, VA
  • Entry level position responsible for all phases of HVAC.
Education
HVAC Apprenticeship Program 2000 Spotsylvania Vocation Center Spotsylvania, VA, USA

Completed levels I-IV

OSHA General Industrial Safety Certified
Business Management 1992 Germanna Community College Locust Grove, VA, USA
Business Management 1991 Concord College Athens, WV, USA
High School Diploma 1990 Spotsylvania High School Athens, VA , USA
Accomplishments
  • Eagle Mountain, Canandaigua, NY, 04/2009 Geothermal Sales/Installation Training
  • Virginia Dept of Professional & Occupational Regulations, Richmond, VA, 7/31/2002 Licensed Master HVAC and Journeyman HVAC
  • EPA Certified since 1996
Skills

exceptional interpersonal and communication skills; outstanding customer service and organizational skills; understanding contracts and time lines; budgeting and scheduling; estimating; quality control; team leader; technical trainer; troubleshooting; manage mechanical, electrical, and plumbing jobs

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Resume Overview

Companies Worked For:

  • ARS
  • W.A. Sherman Co., Inc
  • Miller Heating & Cooling, LLC
  • Childress Heating & A/C, Inc
  • Sears Home Improvement Products
  • KenMar Heating & A/C, Inc
  • Spotsylvania Heating & A/C, Inc
  • N & M Heating & A/C

School Attended

  • Spotsylvania Vocation Center
  • Germanna Community College
  • Concord College
  • Spotsylvania High School

Job Titles Held:

  • Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist
  • Vice President of Operations
  • Owner/Operator
  • HVAC Service Expert/Licensed Journeyman
  • Residential HVAC Repair Technician
  • HVAC Service Technician
  • HVAC Lead Service Technician
  • Service/Installation Technician

Degrees

  • HVAC Apprenticeship Program 2000
    Business Management 1992
    Business Management 1991
    High School Diploma 1990

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