Co-Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Puts a strong focus on both operational and the visual standards in the store. Believes in recruiting and training top talent to help achieve all store goals.
Opening and closing procedures
Bank deposit procedures
Staff training and development
July 2015-CurrentCo-Manager | Forever 21 | Oakdale Mall, Johnson City, NY
Performs all business needs operationally and visually.
Responsible for hiring and developing store staff.
Ensuring open communication with all members of management, district managers, and corporate when needed.
Oversees all visual merchandising in the store. Trains and develops store team on visual standards.
Works with store team and district partners on Loss Prevention initiatives.
Supported New Store Openings in the district and partnered with other store's on visual training.
June 2015-May 2016Night Auditor | Hampton Inn | Oneonta, NY
Performed daily audit of the hotel; the rate report, proper room assignments and daily reports.
Provided excellent customer service to guests, both arrivals and departures.
Maintained a safe and secure property during each shift.
Handled any misconduct, and brought it to upper management when needed.
Provided excellent communication both verbal and written to other shift leads.
September 2012-February 2015Visual Merchandiser | Forever 21 | Honolulu Hawaii and Syracuse, NY
Trained new employees on company standards; visual and operational.
Answered customer questions regarding store merchandise, department information and pricing.
Worked with visual team to successful complete merchandise updates, place new inventory on the floor daily, complete floorsets each season, style mannequins, and place and update marketing.
2010-2012Chemistry Major: LeMoyne College, Syracuse, NY
2010High School Diploma: BainBridge-Guilford High School, Bainbridge, NY