Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
As a Co-Leader with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures. Meticulously organized Bank Teller who is proficient in time management, while offering professional and courteous customer service.
Languages
Fluent in French Creole
Skills
Multilingual in French
Rapid 10-key data entry
Compliance, banking laws and regulations
Goal-oriented
People-oriented
Excellent time management skills
Detail-oriented
Positive
Cash handling expertise
Accounting systems and software
Customer Issues
Compliance Expert
Work History
05/2009 to CurrentCo-LeaderIntercontinental Hotels Group | Wixom, MI,
Management of collections from customers with outstanding balances.
Evaluates loan applications and documentation by confirming credit worthiness.
Supervise cash handling and bank deposits Process loan applications, cash-handling while providing exceptional customer service.
Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements * Make loans, approve loans, receive collections and payments on accounts Ensure that team operates collaboratively to accomplish company and store goals successfully.
Compliance with all Federal and State legislation governing financial services industry along with company policies and procedures.
Manage cash flow, balancing and audits while maintaining cash handling standards.
Ensure all required documents is in each customer's file are accurate and complete.
Educate customers in obtaining and utilizing short-term loans and check cashing along with other services provided.
Maintain and manage financial account balances of the store and daily operations.
Determine customers' financial services needs and use system to address how we best can suit customers financial needs based on their income.
Resolve account service issues and respond to customer inquiries promptly and effectively.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
03/2006 to 09/2008Title Recording Reviewer FiServ Lending Solutions | City, STATE,
Review title reports to determine the legal condition of the property's title and requirements necessary to cure any and all title defects.
Examine property records to ensure there are no impediments to sale or use.
Assess and review probate documents such as death certificates, last will and testaments.
Identify documents missing, incomplete or containing inaccurate information.
Examine security deeds, liens, judgments, easements, plats, tax maps and surveys to verify legal description, ownership, restrictions, or conformity to requirements.
Analyze Title Reports and summarize items required to clear them.
Determine conditions required to obtain clear title through a foreclosure, deed in lieu, tax sale or other conveyance.
01/2002 to 11/2004Front Desk SupervisorCollegiate Village Inn | City, STATE,
Responsible to assign duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Fulfilled supervisory responsibilities in accordance with the organization's policies and applicable laws.
Accountable for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Management of all customer relation issues; received and resolved guest complaints.
Maintained accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS Directly supervised front desk staff and conducted all necessary meetings.
Assisted in planning and developing daily operations for Front Desk operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
Communicate with other departments to fulfill guest needs and manage daily operations.
Responsible for guest checkout including daily express checkout, corrections and adjustment.
Ensures that telephones are answered promptly and with an appropriate response; reservations are made accurately, and every attempt is made to capture the sale.
Management and supervision of guest reservations, registration and accounting.
Education
Expected in May 2004Bachelor of Science | Social SciencesFlorida State University, Tallahassee, FLGPA:
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