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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
COO, VP, or Director of Quality, Engineering, and/or Operations that implements Management Systems and Product Development with a cross-functional process perspective, experienced in a wide range of products, including medical devices, specialty steel, fuel cells, electronics, process equipment, and helicopters.
Skill Highlights
  • ISO/FDA Management Systems
  • Product Development        
  • Continuous Improvement
  • MRP/ERP Systems
  • Lean Manufacturing
  • Corporate Goals/Objectives
Core Accomplishments
  • Saved OEMs millions of dollars, defined and proposed changes to the Fastener Quality Act (FQA) to Senate Technology Sub-Committee, these changes excluded proprietary designs and external laboratory testing from the act.
  • Executed process mapping for several OEM management systems, created business and product development processes compliant with applicable regulatory requirements that achieved/maintained external certifications, such as ISO9001.
  • Led the implementation of a major UL standard upgrade for fire alarm systems, worked with Product Managers across five brands to identify if products would survive or retire, identified and tracked the required actions for both.
Professional Experience
Co-COO, VP, 01/2006 - 06/2016
Perficient Houston, TX,
  • Onsite produces nitrogen and oxygen generators for commercial, military, FDA medical devices, and Oil & Gas Industry applications globally.
  • Responsible for operations/manufacturing, engineering, IT/Server network, production control, customer service, technical publications, facilities, and vehicle fleet.
  • Lead the design and execution of global projects, up to 3.5 million dollars, always maintaining the profitability within planned ranges.
  • Increased volume 50% without a significant increase in staff, up to $18M annual revenue.
  • Created ISO 9001 and ISO 13485 registered quality system.
  • Four patents to enhance or protect product marketability.
  • Converted the commercial product line to touch screen PLC control.
  • Executed complex oil and gas projects, defined specification requirements, disseminated requirements to quote, estimated costs, designed, manufactured, tested, and delivered large industrial equipment compliant to customer, ASME, and CE/PED requirements.
  • Managed OEM accounts, equipment branded for other OEMs, and components branded for Onsite, including international relationships in UK, Russia, Australia, and others.
Director, 01/2004 - 01/2006
Perficient Pleasanton, CA,
  • Life Safety produces 5 major fire alarm system brands, smoke detectors, and various other safety equipment.
  • Global Quality Leader for international divisions, managed the quality functions, product development, and six sigma for the Fire Systems Group, a member of the Corporate Quality Council, and SAP Quality Subject-Matter Expert.
  • Created a phase-gate product development process across five brands requiring participation of Quality, Marketing (define the successful future products), Engineering (designs that meet the future products), Operations (repetitive manufacturing of the design), and Customer Service (customers are happy with the products through their useful life), maximizing the success rate of future products.
Director, 01/2001 - 01/2004
Marten Transport Santee, CA,
  • Fuel Cell Energy produces electrical generators for utilities, industrial operations, various facilities, and other global customers.
  • Managed the Quality Functions, IT and Technology/Product Development Committees.
  • Created business processes and procedures to ensure continuous improvement throughout the management system, utilized a simple approach to continuous improvement with Kaizen events for manufacturing cells and Work-Out Sessions for Business Processes.
Manager, 01/1998 - 01/2001
Ventura Manufacturing Zeeland, MI,
  • UTC Power produced the first fuel cell demonstration vehicles, supplied the fuel cell power system to the space shuttle and other NASA projects, and supplied commercial distributed power/heat generators to global customers and a Japanese partnership.
  • Responsible for Quality for UTC Power and ONSI (a Japanese Partnership), ACE (six sigma), and Product Development (Phase Gate Reviews), member of both UTC Quality and ACE Corporate Councils.
  • Created business processes and procedures, product development teams, integrated reliability analysis into the design process, and standardized the risk assessment of products.
  • Created and integrated a lessons learned database into the design review process, one patent.
Leader, 01/1989 - 01/1998
UTC - Sikorsky Aircraft City, STATE,
  • Sikorsky produces helicopters for military, commercial, and presidential transportation.
  • Responsibility for all quality systems and ISO registration, Material Review Board chairman, managed four departments with 100+ direct and 20+ indirect employees, union and non-union.
  • Proposed the exclusions to the Fastener Quality Act saving Sikorsky and other OEMs millions in avoided costs.
  • Lead Kaizen events (Shingijutsu/Toyota) and Lean events (UTC Flexible Manufacturing).
  • Attained and maintained ISO9001 registration.
  • Improved the Material Review Board process resulting in government's first award of MRB Post Review (audited rather than individual approval).
Global Quality Leader, -
Honeywell Life Safety City, STATE,
  • for international divisions, managed the quality functions, product development, and six sigma for the Fire Systems Group, member of the Corporate Quality Council, and SAP Quality Subject-Matter Expert.
  • Created a phase-gate product development process across five brands requiring participation of Quality, Marketing (define the successful future products), Engineering (designs that meet the future products), Operations (repetitive manufacturing of the design), and Customer Service (customers are happy with the products through their useful life), maximizing the success rate of future products.
Education
BS: Materials Engineering Mechanical, Expected in
-
University of New Haven - ,
GPA:
Materials Engineering Mechanical
MS: Technical Management, Expected in
-
Hartford Graduate Center - ,
GPA:
Technical Management
MBA: , Expected in
-
Rensselaer Polytechnic Institute - ,
GPA:
Certifications
Reliability Engineering, ISO Auditing, 6σ Green Belt, ACE, Lean Manufacturing
Skills
ISO/FDA Management Systems, Product Development, Effective Process Metrics,  Continuous Improvement, Kaizen Events, Six Sigma,   Lean Manufacturing, MRP/ERP Systems, Corporate Goals/Objectives,  Patent Application, Product Risk Assessment, Group/Council Management,  ASME/PED Pressure Vessels, Reliability Analysis, ASME/CE/FDA Requirements

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Resume Overview

School Attended

  • University of New Haven
  • Hartford Graduate Center
  • Rensselaer Polytechnic Institute

Job Titles Held:

  • Co-COO, VP
  • Director
  • Director
  • Manager
  • Leader
  • Global Quality Leader

Degrees

  • BS
  • MS
  • MBA

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