Colorado State Certified QMAP/CNA bringing 3+ years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Ambitious Certified Nursing Assistant with extensive experience in patient care with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Skills
3+ years in Geriatrics.
OSHA and HIPPA Guidelines
Microsoft Office/Excel/Powerpoint
QMAP and CNA Licensed
6+ Years of Customer Service
4+ Years of Cash Management
Dementia and Alzheimer's knowledge
Patient-focused care
Education
Metropolitan State University Of DenverDenver, COExpected in 05/2023 – –Bachelor of Science:Healthcare Professional Services - GPA:
Minored in Chemistry
Minored in Pre Healthcare
Member of TRIO
Member of MSU Denver Healthcare Leaders
Front Range Community CollegeWestminster, COExpected in 05/2020 – –Associate of Science: - GPA:
Marriott International - CNA/QMAP Oak Brook, IL, 11/2017 - Current
Maintain proper documentation of the administration of-prescription drugs, use proper techniques when administering medications by various routes.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
National Vision Inc. - Third Key Manager City, STATE, 09/2016 - 11/2017
Prepared work orders outlining all specifications for new lenses and frames.
Educated clients about how to adapt to, wear and care for eyeglasses.
Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Supervise and train trainee dispensing opticians.
Counted registers and cleaned and secured shop at end of shift.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Smashburger - Guest Service Expert City, STATE, 11/2014 - 09/2016
Promptly address customer service issues and refer customers to management when necessary.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prepared and expedited food orders to support waitstaff and other team members.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
City Of Thornton - Lifeguard/Swim Instructor City, STATE, 03/2015 - 05/2016
Maintain constant surveillance of patrons in the facility.
Act immediately and appropriately to secure safety of patrons in the event of emergency.
Instruct and evaluate students participating in swim lessons.
Responsible for the safety of participants in their own class.
Begin and end class on time, remain after class to answer participant and/or parent questions as needed, and clean up supplies.
Submit completed report cards, skills sheets and attendance information on time.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Taught students pool and water safety guidelines.
Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Tracked students' progress and gave constructive feedback for skills requiring improvement.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Additional Information
Letters of Recommendation and references available upon request.
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