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cna pct rma resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dependable team member with 13 years of experience in nursing office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in customer interactions to improve satisfaction ratings and customer loyalty. Hardworking and reliable with strong ability in multi-functional roles. Highly organized, proactive and punctual with team-oriented mentality. Expert with computer system and skilled at learning new processes to meet unique office requirements. Skilled in verifying tax documents and checking individual details against required standards. Technically-savvy with advanced proficiency in Microsoft excel and word.

Skills
  • Customer service
  • Leadership skills
  • Proctor
  • Billing and Coding
  • Schedule clinic and procedure for multiple providers
  • Proper sterilization techniques
  • Charting expertise
  • Understands medical procedures
  • HIPAA compliance
  • Medical terminology knowledge
  • Certified in Basic Life Support (BLS)
  • Quick problem solver
  • Multi-line telephone skills
  • Tech-savvy
  • Multitasking and prioritization
Experience
Office Coordinator, 12/2021 to Current
ConcentraAustell, GA,
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Worked easily with office programs such as Microsoft word and excel to carry out daily team clerical needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Proficient in 10 key
CNA/PCT/RMA, 02/2014 to 08/2020
Mee Memorial HospitalKing City, CA,

Mercy Health-Pain Center, Float Pool Clinic, and Hospital

  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall well being
  • Room patients for providers, conducted routine health history, vitals, chief complaint
  • Collected urine samples to complete UDS tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed by the provider.
  • Assisted patients in admissions and discharge.
  • Verified proper coding on claims each week, investigating and resolving issues to maintain billing accuracy.
  • Posted procedure charges and clinic charges daily with Proficiency.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Educated patients about medications, procedures and physician's instructions.
Front Office Medical Assistant, to
Mee Memorial HospitalGreenfield, CA,
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Updated patient medical records.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Responded to patient and visitor concerns and questions.
  • Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
  • Registered new patients and created files with detailed personal and medical information.
  • Answered phones politely and directed callers to appropriate personnel.
  • Managed schedules and calendars for team of 2 providers and 2 practitioners.
CNA, 12/2007 to 04/2012
Bradford RehabCity, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
CNA , 07/2013 to 11/2013
Company NameCity, State,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
High School Diploma: , Expected in 2005 to Rogers High School - ,
GPA:

High School Diploma 2005

Certified CNA : Nursing, Expected in 10/2007 to Petra Allied Health - Springdale ,
GPA:
Medical Assistant : Nursing, Expected in 05/2019 to American Allied Health Cert # 10048674 - Rogers ,
GPA:
Certified Professional Coder: Medical Office , Expected in to AAPC - ONLINE,
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Rogers High School
  • Petra Allied Health
  • American Allied Health Cert # 10048674
  • AAPC

Job Titles Held:

  • Office Coordinator
  • CNA/PCT/RMA
  • Front Office Medical Assistant
  • CNA
  • CNA

Degrees

  • High School Diploma
  • Certified CNA
  • Medical Assistant
  • Certified Professional Coder

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