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cna mat resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dependable Reservation Specialist with 2 years of experience working in customer and personal service. Adept at handling customer concerns and billing discrepancies. Welcoming, organized and dedicated to ensuring each and every customer has the absolute best experience.

Experienced Medical Assistant with knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Skills
  • Point of Sale Knowledge
  • Performance improvement
  • Customer service experience
  • Active listening skills
  • Friendly service mentality
  • Telephone reservations
  • Customer service
  • Flexible & Adaptable
  • Planning and Coordination
  • Patient Management
  • Good listening skills
  • Organization and Time management
  • Teamwork
  • Good telephone etiquette
Work History
CNA/MAT, 06/2020 to 01/2021
Nashua School DistrictNashua, NH,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for average of 34 patients per day in an assisted living facility, delivering high-quality, efficient support to meet all needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as Diabetes, Parkinson's disease and Alzheimer’s/Dementia.
  • Answered call lights and supported patient comfort and safety.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep the LPN informed of changes.
Court Monitor, Party Host, Reservation Specialist , 03/2018 to 06/2020
Urban Air Trampoline And Adventure ParkCity, STATE,
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Decorated and set tables in accordance with party themes and age groups.
  • Answered customer questions about hours, seating and party information.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Arranged tables and seating to comfortably seat party guests.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Served meals, beverages and desserts to party guests.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Explained facility attractions to party guests and answered customer questions.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Prepared facility liability waivers and verified customers' completion before starting children’s birthday parties.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Worked closely with front desk to achieve full occupancy of property.
Gymnastics Coach, 11/2019 to 05/2020
Kippers GymnasticsCity, STATE,
  • Implemented exercise programs and training strategies, which bolstered individual and team performance.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Briefed safety rules and standards to students and spotters at beginning of each class.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
Host, Waitress, 05/2017 to 03/2018
Prairie KitchenCity, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Took information about guests' party size, led to seating, and offered menus.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed servers of newly seated parties for speedy service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Used cash registers and credit card machines to cash out customers.
Education
High School Diploma: , Expected in 06/2020 to Dickson High School - Ardmore, OK
GPA:
: Nursing Assistance, Expected in 05/2020 to Southern Oklahoma Technology Center - Ardmore, OK
GPA:
  • Received certifications such as Certified Nursing Assistant, Medication Administration Technician, Registered Medical Assistant, CPR and First Aid.

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Resume Overview

School Attended

  • Dickson High School
  • Southern Oklahoma Technology Center

Job Titles Held:

  • CNA/MAT
  • Court Monitor, Party Host, Reservation Specialist
  • Gymnastics Coach
  • Host, Waitress

Degrees

  • High School Diploma

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