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Cna Ii Unit Secretary Tele Tech Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with excellent patient evaluation and advocacy. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Efficient administrative professional offering five years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved undocumented input and output daily measurements which led to Unit Secretary completing QA's with daily chart monitoring.
Skills
  • Observation Documentation
  • Vital Signs Collection
  • Activities of Daily Living ADL Support
  • CPR Certified
  • Emotional and Social Support
  • BLS Certified
  • Data Entry Software
  • Medical Recordkeeping
  • Verbal and Written Communication
  • Organization and Time Management
  • Needs Determination
  • Critical Thinking
  • Problem Solving
  • Detail-Oriented
  • Time Management
  • Appointment Scheduling
  • Medical Report Preparation
  • Customer Service
  • Family Education
  • Willingness to Learn
  • Care Monitoring
  • Office Coordination
  • CNA Certification
  • Inventory Management
  • Regulatory Documentation
  • Multitasking and Prioritization
  • Room Cleaning and Restocking
  • Quality Assurance
  • Relationship Building
Work History
CNA II, Unit Secretary, Tele Tech, 03/2015 to Current
Coronis Health Sandy, UT,
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Maintained current and accurate medical records for patients.
  • Completed job reports and logs immediately following service calls.
  • Managed incoming calls and directed to appropriate department.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored inventory levels and advised management of need for replenishment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained quality assurance and customer satisfaction objectives.
  • Developed training protocols for new unit secretaries.
  • Planned, scheduled and delegated daily work to team of employees.
  • Organized paperwork such as charts and reports for office and patient needs.
Utilization Review Specialist, 02/2020 to 08/2020
Mission Health System, Inc Spruce Pine, NC,
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Supported or performed clinical appeals through [Action] and [Action].
  • Devise or identify solutions for irregular requests and issues.
  • Performed prior authorization review of services requiring notification.
  • Obtained authorizations from multiple insurance carriers for various levels of care.
  • Submitted cases to [Job title] for criteria failures and helped facilitate resolutions and approvals.
  • Facilitated workgroup meetings with [Job Title]s to find effective solutions to issues.
  • Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Collaborated with national and international organizations to leverage industry connections.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
CNA II, 08/2011 to 04/2015
Sky Lakes Medical Center City, STATE,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate of Applied Science: Nursing , Expected in
to
Southwestern Oregon Community College - Coos Bay, OR
GPA:
Bachelor of Science: Nursing Science, Expected in
to
Oregon Institute of Technology - Klamath Falls, OR
GPA:
Associate of Arts: Criminal Justice, Expected in
to
Klamath Community College - Klamath Falls, OR
GPA:

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Resume Overview

School Attended
  • Southwestern Oregon Community College
  • Oregon Institute of Technology
  • Klamath Community College
Job Titles Held:
  • CNA II, Unit Secretary, Tele Tech
  • Utilization Review Specialist
  • CNA II
Degrees
  • Associate of Applied Science
  • Bachelor of Science
  • Associate of Arts

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