Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Focus

I have worked in many different areas. I have experience in Customer Service as well as in the Health Industry.

Education and Training
Expected in 2014
: Criminal Justice

Criminal Justice

Expected in 2013
Certified Nursing Assistant:
Expected in 2011
High School Diploma:
GPA: GPA: 3.5

GPA: 3.5 Track and Field Captain

Work Experience
01/2014 to 08/2014
CNA- Resident Care Specialist Logocallis Corona, CA,
  • Utilizes restorative measures in resident care to promote the resident's highest level of functioning (ARON, PRON and ambulation).
  • Collects specimen (urine, stool) as ordered.
  • Ensures the assigned resident's personal hygiene by administering and/or overseeing bathing, oral care, hair care and nail care including cutting nails of non diabetic.
  • Provides shower or tubbath as care plan outlines.
  • Labels and replaces personal care items as needed.
  • Provides skin care and perineal care to all incontinent residents after each voiding and/or defecation.
  • Assures residents are appropriately dresses in stockings, shoes, proper fitting garments, etc.
  • Carries out bowel and bladder management program and records results.
  • Provides skin care to prevent decubiti.
  • Assists residents to ambulate.
  • Records distance ambulated.
  • Positions residents as orders (q 2 hrs positioning) and sign turning sheet.
  • Maintains proper body alignment.
  • Performs prescribed activity with residents and documents on resident's accountability record.
  • Assures that corrective devices are appropriately used; slings, hand rolls and positioning devices.
  • Promotes adequate nutritional and fluid intake to assigned residents.
  • Feeds or assists in feeding of residents as needed.
  • Encourages residents in self-feeding.
  • Reports food and fluid intake and pertinent problems or significant changes in the resident's condition to the RN.
  • Weigh residents, record results - reporting fluctuations to the nurse.
  • Provides fluid as ordered.
  • Measures and records intake and output.
  • Monitors chair and bed check alarms.
  • Tests their proper functioning before putting resident in bed or chair and reports problems to the charge nurse.
  • Provides for the safety of the residents at all times.
  • Participates in assigned residents care plan meetings.
  • Reads and follows instructions on care plan.
  • Uses proper transfer techniques.
  • Knowledgeable of wheelchair safety.
  • Assists with nursing care tasks as assigned.
  • Administers catheter care on each shift for residents with foley catheters.
  • Transports the residents to and from clinics, activities, hospitals, etc.
  • Answers residents' call bell promptly.
  • Assist in admissions, transfers and discharges.
  • Unpacks or assists resident to unpack personal belongings upon admission.
  • Ensures that all clothing is labeled.
  • Completes clothing sheets on all admissions, transfers and discharges.
  • Upon transfer, discharge or expiration; check resident's belongings against inventory and then packs and sends to the Housekeeping Department.
  • Completes all required documentation in a timely basis.
  • Attends scheduled educational in-services.
  • Participate in performance improvement projects.
01/2014 to 08/2014
Sales Associate Hackensack University Medical Center Oakhurst, NJ,
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
07/2013 to 11/2013
Sandwich Artiste SUBWAY City, STATE,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
  • Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Run cash registers.
  • Making sandwiches for customers in a kind and patient manner.
  • Making sure that food being handled is not expired.
2012 to 04/2013
Front Desk Receptionist PULLMAN PLAZA HOTEL City, STATE,
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.

arts, cash registers, credit, customer service, documentation, first aid, forms, inventory, leadership skills, meetings, mail, Nursing, personnel, policies, positioning, reporting, safety, phone skills

Additional Information
  • Volunteer for NYC borough marathon Volunteer for R.E.A.D

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Job Titles Held:

  • CNA- Resident Care Specialist
  • Sales Associate
  • Sandwich Artiste
  • Front Desk Receptionist


  • Certified Nursing Assistant
  • High School Diploma

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