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CMRO Outside Sales Representative Resume Example

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CMRO OUTSIDE SALES REPRESENTATIVE
www.linkedin.com/in/christina-major/

Five years experience in sales, marketing, territory development and management at Ferguson Enterprises. Adept in commercial and industrial maintenance, building operations, and repair solutions via field sales and Ecommerce. Highly motivated, and optimistic individual with an advantage in an independent sales-driven positions

Key Skills
  • Budgets, business operating systems
  • CRM
  • Territory Management
  • Training and Instruction
  • Leadership
  • Management Consulting
  • Microsoft Suite
  • Inside and field sales
  • Marketing and sales expertise
  • Sales tactics
  • Commercial sales experience
Prior Work Experience
CMRO Outside Sales Representative, 09/2016 to Current
Ferguson Enterprises – San Diego, California
  • Manage, maintain, and grow local area account list via utilization of customer relations management platforms
  • Grew zero dollar profit territory to $1.6 million in annual sales within 4 years
  • Pioneered new division of Ferguson Enterprises' Facility Supply Division with focus on 70/30 sales growth
  • Identify sales opportunities through monitoring purchase platforms based upon seasonal trends
  • Create personalized catalogs and marketing strategies based upon specific acquisition targets and seasonal trends
  • Partner with diverse clientele ; from lower level maintenance to management executives.
  • Independently established and developed entire territory of Northern San Diego County
  • Profession of product knowledge and application covering all product categories of maintenance repair and operation
  • Training and on-boarding of new associates entering positions within Southern California
  • Collaboration with vendor partner to set up product demonstrations
Inside Sales Representative, 08/2015 to 09/2016
Ferguson Enterprises – Hampton, VA
  • Accepted rapid trainee acceleration program and rewarded field sales promotion
  • Extensive knowledge of Ferguson's internal operating system, Trilogie and customer relations management cloud, Dynamics CRM.
  • Providing national level online and phone support for accounts and outside representatives
  • Liaison between field sales representatives and business operations
  • Providing instantaneous product questions, stock availability, and substitute products where applicable
  • Weekly wed-based product and customer service training
  • Proficiency in Microsoft Suite.
  • Provide top-tier customer service to a broad economic level of commercial and hospitality accounts.
  • Liaison between outside sales field representatives and hospitality/ multi-family maintenance groups
  • Coordinate products and stock orders for large scale renovation projects.
  • Extensive communication between vendors of Ferguson's Facilities Maintenance Division.
  • Educated customers on product features and technical details to highlight benefits
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote
Customer Service Representative, 07/2014 to 07/2015
Freedom Aviation – Newport News, VA
  • Scheduling students and managing their VA finances
  • Running the pilot shop: keeping track of inventory, processing sales
  • Extensive knowledge of FAA rules and regulations for student aircraft operation and safety
  • Monitoring local tower frequency for our student pilot needs and potential in-flight emergencies
  • Managing customer reports and transaction history
  • Airline operations ; Dispatch and check-in airplanes
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Documented conversations with customers to track requests, problems, and solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Delivered service and support to each customer, paving way for future business opportunities
  • Cultivated impactful relationships with customers and drove business development by delivering lesson package and flight training knowledge
Account Field Representative (Internship), 01/2012 to 05/2014
EMCC – Honolulu, Hawaii
  • Field representative for Hawaii's contracted energy management consulting and construction company
  • Established new clientele of Northern and Eastern Oahu as well as some parts of Honolulu
  • Inform and make sales to potential clients about Hawaii Energy's SBDIL energy saving project via efficient lighting
  • Analyze local business' energy bill to determine qualification for SDGE sponsored lighting upgrade
  • Explanation and presentation of ROI energy saving projects for lighting
  • Interaction between clients and EMCC for entire duration of projects, and after completion of projects.
  • Conduct audits of buildings to determine energy efficient lighting replacements
  • Extensive knowledge of EMCC's history and products.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to EMCC lighting products and services
Education
Bachelor of Science: Business Administration, International Business, 05/2014
Hawaii Pacific University - Honolulu, HI
  • Recipient of four-year Ka Makana Scholarship for academics
  • Students for Individual Liberty, member
  • Assisted students with disability with in-class attendance and note taking - HPU Disabled Student Organization
Affiliations

• Member of Wahine Kai Surf Club 2018-Present

• Pacific Coast Flyers -Palomar Chapter , Member 2017- present

• Member of USGBC – LEED 2016-2019

• Swami's Surf Association Member 2016- 2019

• Student member of International Society for Individual Liberty 2014

• Surf Captain for Virginia Beach Annual Wounded Wave Warriors Surf Camp 2013

• Miss Virginia Representative AHQ : 2010

Certifications

Approved vendor contractor for Pendleton Military Base, DBIS - 2018

Certified Yoga Sculpt and fitness instructor, CorePower - 2016

Certified MRO solutions representative, Ferguson Enterprises- 2015

Billabong Camps Surf and water safety instructor, 17th Street - 2010-2013

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Resume Overview

Companies Worked For:

  • Ferguson Enterprises
  • Freedom Aviation
  • EMCC

School Attended

  • Hawaii Pacific University

Job Titles Held:

  • CMRO Outside Sales Representative
  • Inside Sales Representative
  • Customer Service Representative
  • Account Field Representative (Internship)

Degrees

  • Bachelor of Science : Business Administration, International Business , 05/2014

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