Montgomery Street, San Francisco, CA9XXX5(555) 432-1000, resumesample@example.com
Summary
Empathic, effective and motivated Medical Assistant, able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated to upholding the highest standards of patient care.
Skills
Venipuncture and phlebotomy
Professional bedside manner
Understands medical procedures
Calm and level-headed under duress
Medical terminology knowledge
Quick problem solver
Experience
09/2014 to CurrentCMAAllina Health Systems | Faribault, MN,
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Administered rapid tests such as Strep, Influenza and COVID 19 to help clinical staff assess conditions.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Performed wide range of clerical tasks, to assist in keeping the office workflows running smoothly.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests, nebulizer treatments, assisting in minor office surgeries, suture removals.
Performed routine tests such as urine dip stick, vision and hearing tests.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Used eClinicalWorks, and Athena software to process patient payments and update accounts.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate effective treatment.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Kept facility stocked with necessary supplies, equipment and instruments.
Maintained clean and organized work area with adequate supplies and reagents.
Contacted pharmacies to submit and refill patient's prescriptions.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Acted as liaison between physician and patient, answering questions and delivering test results.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Prepared patients for examinations, taking vital signs and updating medical histories.
Scheduled appointments for patients via phone and in person.
Cleaned, restocked and prepared exam rooms and medical equipment.
Completed clinical documentation in accordance with agency guidelines.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collected forms, copied insurance cards and co pays to coordinate patient information for billing and insurance processing.
Answered appointment calls.
Completed clinical procedures and gathered patient data for interpretation by physician.
05/2009 to 09/2014Inpatient Intake CoordinatorRanken Jordan Pediatric Bridge Hospital | Maryland Heights, MO,
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Maximized office efficiency by answering more than 75 incoming calls per day to provide office information and transfer calls to desired personal.
Supported clerical needs of more than 10 Nurse Case Managers, including taking messages, scanning documents and routing business correspondence.
Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
Answered about 75 average daily phone calls to address patient inquiries.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Handled all delegated tasks.
Recognized by management for providing exceptional customer service.
Maintained a positive attitude and effectively de-escalated clients during crisis situations.
Processed over 100 new claims per day utilizing appropriate adjudication system.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2002 to 05/2009CMAAllina Health Systems | Owatonna, MN,
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Administered rapid tests such as Strep and Influenza to help clinical staff assess conditions.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing , pulmonary function tests, nebulizer treatments, minor office surgeries, gynecological exams.
Performed routine tests such as urine dip stick, injections, phlebotomy, vision and hearing tests.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Recorded vital signs and medical history for patients.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Contacted pharmacies to submit and refill patients' prescriptions.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Acted as liaison between physician and patient, answering questions and delivering test results.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Scheduled appointments for patients via phone and in person.
Communicated with patients by phone and via written correspondence.
Cleaned, restocked and prepared exam rooms and medical equipment.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Prepared, stained, cover slipped and catalogued cytology specimens.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collected forms, copied insurance cards and collected co pay's, to coordinate patient information for billing and insurance processing.
Answered appointment calls.
Completed clinical procedures and gathered patient data for interpretation by physician.
Education and Training
Expected in 1995Certified Medical Assistant | Medical AssistingMedix, Baltimore, MD, GPA:
Expected in 06/1985High School Diploma | Chesapeake High School, Baltimore, MDGPA:
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