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JC
Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Summary

Empathic, effective and motivated Medical Assistant, able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated to upholding the highest standards of patient care.

Skills
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • Understands medical procedures
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Quick problem solver
Experience
09/2014 to Current CMA Allina Health Systems | Faribault, MN,
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Administered rapid tests such as Strep, Influenza and COVID 19 to help clinical staff assess conditions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed wide range of clerical tasks, to assist in keeping the office workflows running smoothly.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests, nebulizer treatments, assisting in minor office surgeries, suture removals.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Used eClinicalWorks, and Athena software to process patient payments and update accounts.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate effective treatment.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Contacted pharmacies to submit and refill patient's prescriptions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Completed clinical documentation in accordance with agency guidelines.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Collected forms, copied insurance cards and co pays to coordinate patient information for billing and insurance processing.
  • Answered appointment calls.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
05/2009 to 09/2014 Inpatient Intake Coordinator Ranken Jordan Pediatric Bridge Hospital | Maryland Heights, MO,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maximized office efficiency by answering more than 75 incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported clerical needs of more than 10 Nurse Case Managers, including taking messages, scanning documents and routing business correspondence.
  • Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Answered about 75 average daily phone calls to address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Handled all delegated tasks.
  • Recognized by management for providing exceptional customer service.
  • Maintained a positive attitude and effectively de-escalated clients during crisis situations.
  • Processed over 100 new claims per day utilizing appropriate adjudication system.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2002 to 05/2009 CMA Allina Health Systems | Owatonna, MN,
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Administered rapid tests such as Strep and Influenza to help clinical staff assess conditions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing , pulmonary function tests, nebulizer treatments, minor office surgeries, gynecological exams.
  • Performed routine tests such as urine dip stick, injections, phlebotomy, vision and hearing tests.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Recorded vital signs and medical history for patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients by phone and via written correspondence.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Collected forms, copied insurance cards and collected co pay's, to coordinate patient information for billing and insurance processing.
  • Answered appointment calls.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
Education and Training
Expected in 1995 Certified Medical Assistant | Medical Assisting Medix, Baltimore, MD, GPA:
Expected in 06/1985 High School Diploma | Chesapeake High School, Baltimore, MD GPA:

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Resume Overview

School Attended

  • Medix
  • Chesapeake High School

Job Titles Held:

  • CMA
  • Inpatient Intake Coordinator
  • CMA

Degrees

  • Certified Medical Assistant
  • High School Diploma

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