CMA Resume Example

CMA

Summary

Dedicated and empathetic Certified Medical Assistant offering 25+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills

HIPAA compliance
Clinical applications
CPT and ICD-10 coding
Inventory and supply management
Medical terminology
Patient scheduling
Specimens collection and processing

Venipuncture and phlebotomy
Wound care and irrigation
Proper sterilization techniques
Catheter change and preparation
Customer Service
Certified in Basic Life Support (BLS)

Experience

05/1995 - CurrentCMA, Tanner Memorial Clinic, Layton, Utah

Organized charts, documents and supplies to maintain team efficiency.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed preliminary physical tests, such astaking blood pressure, weight and temperature, accurately recording results in patient history summary.
Educated patients about medications, procedures and physician's instructions.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Scheduled appointments for patients via phone and in person.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Assessed, documented and monitored vital signs for more than 20 patients per day.
Contacted pharmacies to submit and refill patients' prescriptions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Distributed treatment and procedural information to patients.
Gathered current medical information and reviewed histories to gather details for surgeons.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Coordinated workflow based on stat, schedule, or outpatient needs.
Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing in office testing as designated by the provider.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.

06/1994 - 05/1995CMA, Ogden Clinic, Ogden, UT

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contacted pharmacies to submit and refill patients' prescriptions.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.

04/1988 - 05/1995Customer Service Specialist, Shopko Stores Operating Co. LLC, Layton, UT

Displayed strong telephone etiquette, effectively handling difficult calls.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered customers' questions and addressed problems and complaints in person and via phone.
Identified potential shoplifters and alerted management.
Noted and followed up on any unusual behavior.
Partnered with store managers on basis to conduct loss investigations.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.

Education and Training

Certified Medical Assistant, Medical AssistingStevens Henager, Ogden, UT

Certifications

Certified Medical Assistant (CMA)
Urodynamics Training - 2005
I.V Certification

Resume Overview

Companies Worked For:

Tanner Memorial Clinic
Ogden Clinic
Shopko Stores Operating Co. LLC

School Attended

Stevens Henager

Job Titles Held:

CMA
Customer Service Specialist

Degrees

Certified Medical Assistant , Medical Assisting

Resume Score: 80%

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