Dedicated and empathetic CMA offering a combination of 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Medical terminology
HIPAA compliance
Inventory and supply management
Patient skin and nail care
Professional bedside manner
Patient feeding
Patient toileting
Medical terminology knowledge
EKG set up and monitoring
Stocking supplies
Quick problem solver
First aid
Customer Service
Vital sign monitors
General housekeeping ability
Calm and level-headed under duress
Team management and supervision
Using a scale
Certified in Basic Life Support (BLS)
Understands mobility assistance needs
Reliable transportation
Electrocardiography (EKG)
Meal supervision
Valid NM driver's license
Education and Training
Vista CollegeLas Cruces, NM, Expected in 06/2020 ā āCertified Clinical Medical Assistant:Medical Assisting - GPA:
Las Cruces Nursing HomeLas Cruces, NM, Expected in 05/1994 ā āCertified Nurses Aide:Nursing Assistance - GPA:
Gadsden High SchoolAnthony, NMExpected in 05/1991 ā āHigh School Diploma: - GPA:
Certifications
Certified Medical Assistant (CMA)
Licensed Minister - 2017
Certified CPR from American Red Cross - 2020
Experience
Geisinger - CMA Lopez, PA, 07/2020 - Current
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team efficiency.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Great Wolf Lodge - Care Attendant Garden Grove, CA, 01/2019 - 01/2020
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Worked with supervisory medical staff to review cases and improve care.
Recorded client status progress and challenges in logbooks and reports.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Helped clients with personal needs from exercise to bathing and personal grooming.
Built strong and trusting rapport with clients and loved ones.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Provided ongoing compassionate patient care for each client.
Monitored health and well-being of each client, including any significant health changes.
Planned daily activities to allow clients opportunities for light exercise.
Bend Memorial Clinic - Customer Care Representative Nassau County, NY, 02/2017 - 09/2019
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Provided high level of quality control, eliminating downtime to maximize revenue.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Maximized revenue by proactively building and managing key customer relationships.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.