(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and empathetic CMA offering a combination of 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Medical terminology
  • HIPAA compliance
  • Inventory and supply management
  • Patient skin and nail care
  • Professional bedside manner
  • Patient feeding
  • Patient toileting
  • Medical terminology knowledge
  • EKG set up and monitoring
  • Stocking supplies
  • Quick problem solver
  • First aid
  • Customer Service
  • Vital sign monitors
  • General housekeeping ability
  • Calm and level-headed under duress
  • Team management and supervision
  • Using a scale
  • Certified in Basic Life Support (BLS)
  • Understands mobility assistance needs
  • Reliable transportation
  • Electrocardiography (EKG)
  • Meal supervision
  • Valid NM driver's license
Education and Training
Vista College Las Cruces, NM, Expected in 06/2020 Certified Clinical Medical Assistant : Medical Assisting - GPA :
Las Cruces Nursing Home Las Cruces, NM, Expected in 05/1994 Certified Nurses Aide : Nursing Assistance - GPA :
Gadsden High School Anthony, NM Expected in 05/1991 High School Diploma : - GPA :
  • Certified Medical Assistant (CMA)
  • Licensed Minister - 2017
  • Certified CPR from American Red Cross - 2020
Geisinger - CMA
Lopez, PA, 07/2020 - Current
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Great Wolf Lodge - Care Attendant
Garden Grove, CA, 01/2019 - 01/2020
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Worked with supervisory medical staff to review cases and improve care.
  • Recorded client status progress and challenges in logbooks and reports.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Built strong and trusting rapport with clients and loved ones.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Provided ongoing compassionate patient care for each client.
  • Monitored health and well-being of each client, including any significant health changes.
  • Planned daily activities to allow clients opportunities for light exercise.
Bend Memorial Clinic - Customer Care Representative
Nassau County, NY, 02/2017 - 09/2019
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Loves Travel Stop - Graveyard Shift Leader
City, STATE, 03/2014 - 09/2016
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

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Resume Overview

School Attended

  • Vista College
  • Las Cruces Nursing Home
  • Gadsden High School

Job Titles Held:

  • CMA
  • Care Attendant
  • Customer Care Representative
  • Graveyard Shift Leader


  • Certified Clinical Medical Assistant
  • Certified Nurses Aide
  • High School Diploma

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