CMA Resume Example
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CMA
Summary
Dedicated and empathetic CMA offering a combination of 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
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Experience
CMA
Lopez , PAGeisinger/Jul 2020 to Current
Lopez , PAGeisinger/Jul 2020 to Current
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team efficiency.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Care Attendant
Garden Grove , CAGreat Wolf Lodge/Jan 2019 to Jan 2020
Garden Grove , CAGreat Wolf Lodge/Jan 2019 to Jan 2020
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Worked with supervisory medical staff to review cases and improve care.
- Recorded client status progress and challenges in logbooks and reports.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Built strong and trusting rapport with clients and loved ones.
- Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
- Provided ongoing compassionate patient care for each client.
- Monitored health and well-being of each client, including any significant health changes.
- Planned daily activities to allow clients opportunities for light exercise.
Customer Care Representative
Nassau County , NYBend Memorial Clinic/Feb 2017 to Sep 2019
Nassau County , NYBend Memorial Clinic/Feb 2017 to Sep 2019
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Maximized revenue by proactively building and managing key customer relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Graveyard Shift Leader
City , STATELoves Travel Stop/Mar 2014 to Sep 2016
City , STATELoves Travel Stop/Mar 2014 to Sep 2016
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education and Training
Certified Clinical Medical Assistant: Medical AssistingVista CollegeJun 2020City
Certified Nurses Aide: Nursing AssistanceLas Cruces Nursing HomeMay 1994City
High School DiplomaGadsden High SchoolMay 1991City, State
Certifications
- Certified Medical Assistant (CMA)
- Licensed Minister - 2017
- Certified CPR from American Red Cross - 2020
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Resume Overview
School Attended
- Vista College
- Las Cruces Nursing Home
- Gadsden High School
Job Titles Held:
- CMA
- Care Attendant
- Customer Care Representative
- Graveyard Shift Leader
Degrees
- Certified Clinical Medical Assistant : Medical Assisting
Certified Nurses Aide : Nursing Assistance
High School Diploma
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