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cma resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated and committed Certified Medical Assistant, Phlebotomist and Medication Technician with proven history of superior performance at individual, team work and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a driven environment.

Skills
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Electronic Charting
  • Certified Phlebotomy
  • Certified Medication Technician
  • CPR
  • EMR / EHR
Work History
04/2022 to Current CMA Hillcrest Family Services | Wapello, IA,
    • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
    • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
    • Reviewed patient progress to document effects of any prescribed medication.
    • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
    • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
    • Obtained pre- and post-treatment vital signs and weight.
    • Tested and recorded blood glucose levels.
    • Obtained all prescribed laboratory testing.
    • Sanitized, restocked and organized exam rooms and medical equipment.
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
10/2021 to 02/2022 Customer Service Representative Jbs Usa | Sumter, SC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Handing calls during shifts signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
02/2010 to 07/2018 Nationally Certified Medical Assistant Partners Healthcare System | Quincy, MA,
    • Documented vital signs and health history for patients in clinic and hospital environments.
    • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
    • Sanitized, restocked and organized exam rooms and medical equipment.
    • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
    • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
    • Prepared and administered medications to alleviate patient symptoms.
    • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Taught patients about medications, procedures and care plan instructions.
    • Measured patient pulse oximetry.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
    • Maintained detailed records of test results by entering data and patient information into computer.
    • Performed clerical duties, such as word processing, data entry, answering phones and filing.
    • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
03/2005 to 04/2008 Monitor Technician Common Spirit | Cameron Park, CA,
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
  • Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
  • Transcribed patient results and entered into office electronic recording system.
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
  • Maintained and adjusted cardiology and pulmonary equipment.
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Education
Expected in 09/2009 to to No Degree | CMA Fortis College, Dothan,Al, GPA:

NATIONALLY CERTIFIED MEDICAL ASSISTAN

Expected in 05/2004 to to High School Diploma | Jackson Academy, Marianna, Fl, GPA:

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Resume Overview

School Attended

  • Fortis College
  • Jackson Academy

Job Titles Held:

  • CMA
  • Customer Service Representative
  • Nationally Certified Medical Assistant
  • Monitor Technician

Degrees

  • No Degree
  • High School Diploma

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