Superb Cluster Engineering Manager who excels at building teams and enforcing a high level of quality in Marriott Hotel products and Cluster Engineering services.
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-Apply strategy's to ensure efficient management of assets – Managed, maintained and supported the reliability of assets through the Cluster Engineering Program, equipment and property audits in the facility.
-Apply strategy's to ensure Guest Satisfaction is maintained at high levels - Managed, maintained and supported the focus on Guest Satisfaction Scores through Engineering Leader training, hotel audits and provide resources to drive these scores.
-Help manage hotel contracts, contractors, and procurement functions and provided support for the hotels Capital budgets.
-Managed resources including Cluster Engineering budget, (24) Hotels and (5) Cluster Engineering Technicians.
-Apply strategy's to ensure efficient management of assets – Managed, maintained and supported the reliability of assets through the use of Transcendent, Guestware and equipment PM's.
-Apply strategy's to ensure Guest Satisfaction is maintained at high levels - Managed, maintained and supported the focus on Guest Satisfaction Scores through the RPM process, public area and guestroom inspections, renovation management and provide resources to department Engineers to drive these scores.
-Help manage hotel contracts, contractors, and procurement functions and provided support for the hotels Capital projects.
-Managed resources including Engineering budget, Guest Satisfaction Council and (25) Engineers.
-Apply strategy's to ensure efficient management of assets – Managed, maintained and supported the reliability of assets through the use of PM Works, Facility IQ and equipment inspections.
-Apply strategy's to ensure Guest Satisfaction is maintained at high levels - Managed, maintained and supported the focus on Guest Satisfaction Scores through the GCPM process, public area and guestroom inspections, renovation management and provide resources to Housekeeping and Engineering Departments to drive these scores.
-Help manage hotel contracts, contractors, and procurement functions and provided support for the hotels Capital projects.
-Managed resources including the Housekeeping Department, Loss Prevention, Banquets and Engineering Departments.
Completed and received certification for 48 hours of Quality Installation, Maintenance and Service training modules at the Energy Resource Center.
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