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Cluster Dining Services Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly driven dietary professional with 15 years of experience. Focused on customer satisfaction, employee development and company growth. Self motivated problem solver looking to enhance customer experiences, production and labor opportunities while building strong dedicated teams.

Skills
  • Training & Development
  • Nutrition
  • Recruitment and hiring
  • Sanitation
  • Purchasing
  • Microsoft Office
  • Critical thinking
  • Problem solving
  • Active listening
  • Planning
  • Customer service
  • Team building
Experience
Cluster Dining Services Coordinator, 07/2017 to Current
Brookdale Senior Living Port Charlotte, FL,
  • Successfully turned around 27% food cost overage in first months to end year positive to budget.
  • Exceeds departmental budget expectation year after year.
  • Improved overall customer satisfaction survey results from 2.5 to 4.5.
  • Trained all front of house staff on department policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Implemented departmental changes to ensure goals are met.
  • Execute 250+ meals and specialized diets to each residents needs and satisfaction.
  • Work closely with Regional directors to produce menus reflective of customer feedback.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Regional One on One trainer for Dining Service Coordinators
  • Oversight of six sister communities to ensure meeting of budgets, labor, quality and policy compliance.
  • Work closely with Regional Dining Service Director to maintain standards and policies, drive customer satisfaction and overall success of individual dietary departments.
  • Balance scheduling and labor target hours.
  • Run day to day operations in home community while supporting overall operations of sister communities.
Dining Services Coordinator, 08/2015 to 07/2017
Brookdale Senior Living Seattle, WA,
  • Increase revenue by 410% in first year.
  • Received Excellence in Dining Service Award (2016) for outstanding survey scores, customer satisfaction, and achieving department budget.
  • Effectively maintained under budget while delivering high quality products and meals.
  • Trained all community team members on dietary policies, procedures and customer service.
  • Increased sales through community outreach and specialized catering events.
  • Effectively grew 2 team members into community leadership roles.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Effectively resolved problems or concerns to satisfaction of resident, guest, and families.
  • Mentored front of house personnel on company policies customer service and professional communication.
  • Obtained highest rating from county health department year over year.
  • Work closely with each department to ensure resident needs are met and exceeded.
Dining Services Coordinator, 08/2013 to 08/2015
Sunrise Senior Living At North Farmington Hills City, STATE,
  • Demonstrated self-reliance by meeting and exceeding workflow needs. Community specific goals, resident centered deliverance and satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Applied classic culinary training, awareness of customer base, menus, cost control process and team building to meet and exceed brand-based performance standards.
  • Worked closely with each department to determine resident needs and execute.
  • Successfully groomed team members in to community leaders.
  • Maintained under budget year after year.
  • Overall turn around on customer satisfaction.
  • Effectively made improvements of day to day operations.
  • Citation free state surveys.
  • Worked closely with dieticians to ensure nutritional needs of residents are met.
Education and Training
Associate of Arts: Culinary Arts, Expected in
to
The Art Institute of Michigan - Novi, MI
GPA:

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Resume Overview

School Attended
  • The Art Institute of Michigan
Job Titles Held:
  • Cluster Dining Services Coordinator
  • Dining Services Coordinator
  • Dining Services Coordinator
Degrees
  • Associate of Arts

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