Cloud Support Engineer resume example with 13+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Professional Technician with 10+years experience ranging across numerous Technology fields, with a drive to learn new things.
Work History
06/2015 to Current
Cloud Support Engineer Jpmorgan Chase & Co. – Billings, MT,
- Provide Office 365 support to Global Administers of small and medium size business .
- Analyze and troubleshoot Cloud and Office Client issues.
- Document issues regarding case taken and identified and escalated software bugs to be filed.
- Use of powershell and azure ad shell to address problems and support office 365 features.
- Provided technical guidance for Sharepoint Online ranging from Site deployment to user and group permission provisioning.
- Resolve Exchange online problems ranging from mailflow calendar sharing and free-busy and on premise mailbox migration.
- Demonstrated professionalism and courtesy with customers at all times.
- Worked closely with team members to meet or exceed all customer service requirements.
- Identified and solved technical issues with a variety of diagnostic tools.
01/2009 to 05/2015
Mobile Device Warranty Tech, Office 365 support engineer Teleperformance – City, STATE,
- Tier 2 and Tier 3 Support Engineer for Motorola Cellular Devices, Tablets, and Accessories.
- Mobile Device management assistance through use of proprietary software.
- PC and Mobile device remote login support assisting with device setup, software installs and administration.
- Frontline Break-fix Support Engineer for SharePoint online and OneDrive for business.
- Demonstrated professionalism and courtesy with customers at all times.
- Weekly meetings with client regarding team metrics and current call drivers
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
01/2008 to 2012
Field Technician Independent Contractor Go2ITGroup – City, STATE,
- Represented IBM and Dell in a professional matter at each location deployed.
- POS/Sig Pad installs and upgrades.
- Workstation/Server migrations, deployments, and decommissions.
- POS/Sig Pad installs and upgrades
- Ensured proper installation of cables, operating systems and software.
01/2008 to 2010
Warranty Technician Independent Contractor Captovis – City, STATE,
- Plasma/ LCD Diagnostics and repair.
- PC Hardware Diagnostics and repair.
Skills
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Education
Expected in
Associate of Science:
Fasttrain - Jacksonville, Fl
Fasttrain - Jacksonville, Fl
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Resume Overview
School Attended
- Fasttrain
Job Titles Held:
- Cloud Support Engineer
- Mobile Device Warranty Tech, Office 365 support engineer
- Field Technician Independent Contractor
- Warranty Technician Independent Contractor
Degrees
- Associate of Science
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