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Cloud Support Engineer resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Professional Technician with 10+years experience ranging across numerous Technology fields, with a drive to learn new things.
Work History
06/2015 to Current
Cloud Support Engineer Jpmorgan Chase & Co. Billings, MT,
  • Provide Office 365 support to Global Administers of small and medium size business .
  • Analyze and troubleshoot Cloud and Office Client issues.
  • Document issues regarding case taken and identified and escalated software bugs to be filed.
  • Use of powershell and azure ad shell to address problems and support office 365 features.
  • Provided technical guidance for Sharepoint Online ranging from Site deployment to user and group permission provisioning.
  • Resolve Exchange online problems ranging from mailflow calendar sharing and free-busy and on premise mailbox migration.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Identified and solved technical issues with a variety of diagnostic tools.







01/2009 to 05/2015
Mobile Device Warranty Tech, Office 365 support engineer Teleperformance City, STATE,

  • Tier 2 and Tier 3 Support Engineer for Motorola Cellular Devices, Tablets, and Accessories.
  • Mobile Device management assistance through use of proprietary software.
  • PC and Mobile device remote login support assisting with device setup, software installs and administration.
  • Frontline Break-fix Support Engineer for SharePoint online and OneDrive for business.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Weekly meetings with client regarding team metrics and current call drivers
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.




01/2008 to 2012
Field Technician Independent Contractor Go2ITGroup City, STATE,
  • Represented IBM and Dell in a professional matter at each location deployed.
  • POS/Sig Pad installs and upgrades.
  • Workstation/Server migrations, deployments, and decommissions.
  • POS/Sig Pad installs and upgrades
  • Ensured proper installation of cables, operating systems and software.



01/2008 to 2010
Warranty Technician Independent Contractor Captovis City, STATE,
  • Plasma/ LCD Diagnostics and repair.
  • PC Hardware Diagnostics and repair.



Skills
  • Office 365 deployment and onboarding
  •  Mobile Devices
  • Sharepoint Online 
  • Exchange Online 
  • Microsoft Office Suites PC/Mac
  • Analytical and critical thinker
  • Fast learner
  • Strong communication skills 
  • Excellent problem-solving abilities
Education
Expected in
Associate of Science:
Fasttrain - Jacksonville, Fl
GPA:

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Resume Overview

School Attended

  • Fasttrain

Job Titles Held:

  • Cloud Support Engineer
  • Mobile Device Warranty Tech, Office 365 support engineer
  • Field Technician Independent Contractor
  • Warranty Technician Independent Contractor

Degrees

  • Associate of Science

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