LiveCareer-Resume

closer resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about Closing operations, best practices and regulatory requirements. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Training & development
  • Flexible schedule
  • Team management
  • Basic math
  • Team building
Experience
04/2021 to 12/2022 Closer Better.Com | Houston, MN,
  • Maintained regular communications with clients to discuss and resolve issues.
  • Gathered and organized closing schedules, disclosures and other documentation.
  • Cultivated and strengthened productive relationships with customers and professionals like lawyers and lenders.
  • Reviewed real estate closing files to identify and correct errors.
  • Notified Lender of possible delays and issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
09/2014 to 03/2021 Receptionist Gilbane Building Company | Cleveland, OH,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 60 calls and emails daily.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Completed basic bookkeeping and document filing.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Screened visitors and calls to minimize disruption for office personnel.
  • Assisted in developing marketing material for properties.
09/2008 to 08/2014 Property Manager Office Administrator First Class Property Management | City, STATE,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Organized and maintained documents, files and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Pitched in to help with office tasks during busy periods and staff absences.
Education and Training
Expected in 06/1985 to to High School Diploma | Shikellamy Senior High, Sunbury, PA, GPA:

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Resume Overview

School Attended

  • Shikellamy Senior High

Job Titles Held:

  • Closer
  • Receptionist
  • Property Manager Office Administrator

Degrees

  • High School Diploma

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