Result-driven, energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted appropriate staff member(s) to discuss status of project to ensure account resolution and/or completion. Supervised and trained the closeout staff. Mentored team members to succeed and advance within the department and company. Created training material and spreadsheets for the closeout staff members to improve project management and reporting accuracy. Provided logistical support to crew members in the field in need of a resolution. Managed incoming and outgoing calls for our office. Managed daily office operations and maintenance of equipment. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Communicated with Construction Managers at Ericsson, and our subcontractors via phone, email and in person to obtain the status on outstanding required documents for records management. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Submitted weekly timesheets with expense reports for all company employees and contractors. Administrative support functions as requested, directed or assigned.
Managing our clients' confidential electronic account file, in GlobalShop. Verifying accurate up to update information and eliminating outdated records on a daily basis. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with the participating cab representatives, our client, and the private billing department to resolve billing issues. Managed daily office operations and maintenance of equipment. Verified and logged in deadlines for responding to daily inquiries. Trained new staff members. Managed incoming and outgoing calls for our department. Scheduled and confirmed appointments -communicating efficiency as the primary liaison between the cab company and our client. Provided support for my supervisor and sales team. Maintained up-to-date knowledge of our program's policies. Developed highly empathetic client relationships and earned reputation for exceeding expectations. Cross-trained and provided back-up for other staff members when needed. Provided necessary information for billing invoices in Excel with data from database records, maintaining a 100% accuracy rate. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data for the billing department. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with complaints, or comments. Guaranteed positive customer experiences and resolved all customer complaints. Generated leads for new sales through telephone and email contact with customers. Identified and resolved system and account issues.
Coursework in Business Administration, Communications and Accounting
Resumes, and other information uploaded or provided by theuser, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: