Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
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Played an instrumental role in increasing customer satisfaction in cosmetic department for 8 years as Clinique Counter Manager.
Reduced staff turnover by implementing several well-received team and morale-building programs.
Increased sales by$299.000 in a period between of year 2006($435.000) and year end of 2012($734.000).
.Consistently give outstanding internal/external customer service
.Set the bar for my team by continuously achieving and/or exceeding personal productivity/ aus/ ipt goals
.Meeting monthly/weekly deadlines by reporting all pertinent information to MRO/SRM
.Coaching and developing all team members to ensure their future success with the company
.Delegating effectively to achieve the common goal of a smooth running location
.Maintaining steady communication with the buying office to guarantee appropriate stock levels of business
.Writing monthly schedules, calculating revenue, counter and personal/team goals
.Event prep and execution, booking and follow up
.In store training of new hires
.Payroll
.Interviewing/hiring of all prospective staff
.Facilitating meetings and developing agendas
.Striving to create an efficient and effective style of management to generate maximum revenue and maintain a healthy counter morale.
Achieved sales goals while displaying prompt, courteous, knowledgeable and professional customer service.
Presented and sold merchandise in a professional and proficient manner through product demonstrations.
Trained, coached , and developed a staff of beauty consultants to achieve their personal productivity and Company goals and objectives.
Support selling effort by maintaining department through stock replenishment and good housekeeping procedure.
Increased counter sales by 137% in a period of 1 year.
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