Resourceful, results driven health information technology specialist with excellent problem solving skills and dedication to quality who is seeking to assist health care groups in navigating the electronic medical record implementation and management process.
Supported employees at all levels in multiple departments during the implementation of the electronic medical record (EPIC) at multiple go-lives.
Resource for several provider groups to troubleshoot issues and escalate them when necessary
Liaison between Quality Improvement Team and clinic staff to implement Best Practices for patient care
Streamlined training and development of incoming staff to ensure standardized work flows
Developed and implemented a communication tool for patients to optimize access to care
Created and executed an optimized grid for use in identifying the location and availability of key personnel and resources
Championed Health Care Home Certification to maintain the clinic's status as an Accountable Care Organization, conducting audits and developing improvement plans
Optimization Team Member responsible for facilitating meetings, initiating improvement processes using the PDSA model, and communicating decisions to staff
Extensive experience with Epic software (Ambulatory, Cadence, Care Everywhere, Reporting Workbench, MyChart), Clarity, Qlikview, CPOE, Meaningful Use requirements, and HIPAA.
Proficient with Microsoft Office (Word, Excel, Visio, Power Point)
Medical Assistant with multiple roles including patient care, education, quality improvement, optimization, technology support, and staff development. Epic Super User and MyChart Administrator
Practice Workflow & Information Management Redesign Specialist
Patient care, nursing procedures, medical terminology, lab, radiology
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