Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Resourceful, results driven health information technology specialist with excellent problem solving skills and dedication to quality who is seeking to assist health care groups in navigating the electronic medical record implementation and management process.

Key Skills
  • Workflow Analysis
  • Process Development
  • Project Management
  • Quality Improvement
  • Optimization
  • Clinical Informatics
  • Team Leadership
  • Adult Learning
  • Change Management
  • Systems Implementation
Relevant Experience

Supported employees at all levels in multiple departments during the implementation of the electronic medical record (EPIC) at multiple go-lives.

Resource for several provider groups to troubleshoot issues and escalate them when necessary

Liaison between Quality Improvement Team and clinic staff to implement Best Practices for patient care

Streamlined training and development of incoming staff to ensure standardized work flows

Developed and implemented a communication tool for patients to optimize access to care

Created and executed an optimized grid for use in identifying the location and availability of key personnel and resources

Championed Health Care Home Certification to maintain the clinic's status as an Accountable Care Organization, conducting audits and developing improvement plans

Optimization Team Member responsible for facilitating meetings, initiating improvement processes using the PDSA model, and communicating decisions to staff

Extensive experience with Epic software (Ambulatory, Cadence, Care Everywhere, Reporting Workbench, MyChart), Clarity, Qlikview, CPOE, Meaningful Use requirements, and HIPAA.

Proficient with Microsoft Office (Word, Excel, Visio, Power Point)

Work Experience
Clinical Support Specialist, 02/1996 - Current
Accentcare Beverly Hills, CA,

Medical Assistant with multiple roles including patient care, education, quality improvement, optimization, technology support, and staff development. Epic Super User and MyChart Administrator

Education and Training
: Health Information Technology, Expected in 2013
Normandale Community College - Bloomington, MN

Practice Workflow & Information Management Redesign Specialist

Certification: Medical Assistant, Expected in 1993
Lakeland Medical Academy - Minneapolis, MN

Patient care, nursing procedures, medical terminology, lab, radiology

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School Attended

  • Normandale Community College
  • Lakeland Medical Academy

Job Titles Held:

  • Clinical Support Specialist


  • Certification

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