Clinical Support Specialist resume example

Supported employees at all levels in multiple departments during the implementation of the electronic medical record (EPIC) at multiple go-lives.

Resource for several provider groups to troubleshoot issues and escalate them when necessary

Liaison between Quality Improvement Team and clinic staff to implement Best Practices for patient care

Streamlined training and development of incoming staff to ensure standardized work flows

Developed and implemented a communication tool for patients to optimize access to care

Created and executed an optimized grid for use in identifying the location and availability of key personnel and resources

Championed Health Care Home Certification to maintain the clinic's status as an Accountable Care Organization, conducting audits and developing improvement plans

Optimization Team Member responsible for facilitating meetings, initiating improvement processes using the PDSA model, and communicating decisions to staff

Extensive experience with Epic software (Ambulatory, Cadence, Care Everywhere, Reporting Workbench, MyChart), Clarity, Qlikview, CPOE, Meaningful Use requirements, and HIPAA.

Proficient with Microsoft Office (Word, Excel, Visio, Power Point)