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Clinical Support Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Organization
  • Problem resolution
  • Multitasking
  • Microsoft Office
Experience
Clinical Support Specialist, 10/2019 to Current
Baptist Health South Florida Miami Beach, FL,
  • Conducted research into related medical issues and care standards.
  • United nursing team to achieve patient care goals and strive towards excellence.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Participated in continuing education programs and workshops to enhance training and nursing knowledge.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Administered oral and intra-muscular medications and monitored patient reactions.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Provided training and supervision to 14 communities in senior living division.
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Evaluated medical histories and case records to develop summaries and chronologies of care.
Floating Clinical Director, 08/2018 to 10/2019
State Of Massachusetts West Springfield, MA,
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Coordinated weekly work schedules for all department employees.
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Interviewed applicants and made recommendations for new hires.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Facilitated peer-to-peer conflict resolution.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Initiated training and education programs for supporting healthcare staff.
  • Managed operations in accordance with budget requirements.
Director of Nursing, 05/2016 to 08/2018
Rosegate Commons Assisted Living City, STATE,
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
  • Monitored development, implementation and updates of individualized care plans.
  • Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Reviewed incident reports for accuracy and proper notification to family, physicians and other agencies as required by regulations.
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated 20 employees through supervision, training and coaching on duties and daily operational activities.
  • Facilitated peer-to-peer conflict resolution.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Managed operations in accordance with budget requirements.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Education and Training
Associate of Science: Practical Nursing, Expected in 08/1990
to
Ivy Tech Community College of Indiana - Indianapolis, IN
GPA:

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Resume Overview

School Attended
  • Ivy Tech Community College of Indiana
Job Titles Held:
  • Clinical Support Specialist
  • Floating Clinical Director
  • Director of Nursing
Degrees
  • Associate of Science