Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Focused on developing teams' knowledge, decision-making skills, and performance standards. I am an accomplished Clinical Supervisor who proudly maintains a highly productive, efficient and quality-driven environment at all times. I have excellent interpersonal communication skills as well as organizational skills and have competently run a family practice clinic for the last 2 years.
Maintained compliance with OSHA standards in all areas of operations.
Implement new policies and educate staff on changes.
Lead and directed team of seven (7) personnel and support staff.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Established and maintained systems that safely met patients' needs.
Interpreted and communicated new or revised policies to staff.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Reviewed customer survey information to prioritize areas of improvement.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Assisted in resolving and satisfying client requests and internal operational issues.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Participated in facility surveys and inspections made by authorized governmental agencies.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
09/2014 to 08/2016
MEDICAL OFFICE SPECIALISTMount Sinai Medical Center – Elmhurst, NY,
Precisely completed appropriate claims paperwork, documentation and system entry.
Reviewed documentation for compliance with requirements and accuracy of information.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Data entry of insurance claims for office visits and procedures, as well as surgery claims.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients’ eligibility and claims status with insurance agencies.
Entered orders into the EMR system efficiently and without errors.
Prepared patient charts accurately and neatly for the clinic.
Prepared patient charts, pre-admissions and consent forms as necessary.
Compiled necessary documents for surgical billing packages.
Determined prior authorizations for medication and outpatient procedures.
Pre-certified medical and radiology procedures and surgeries.
Maintained strict patient and physician confidentiality.
Submitted electronic/paper claims documentation for timely filing.
Precisely evaluated and verified benefits and eligibility.
Identified and resolved patient billing and payment issues.
Confidently and adeptly handled claim denials and/or appeals.
Evaluated patients’ financial status and established appropriate payment plans.
Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Updated patient financial information to guarantee accuracy.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
01/2015 to 02/2016
MEDICAL ASSISTANTThe Culinary Institute Of America – Saint Helena, CA,
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Interacted with all necessary partners throughout the establishment including physicians, nursing staff, and technicians.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Obtained information about clients’ medical history, drug history, complaints and allergies.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Monitored expiration of medical supplies and medications.
09/2003 to 09/2007
CENTRAL TELLERCAPITAL ONE BANK – City, STATE,
Supervised teller line consisting of 8 full-time & part-time tellers.
Responsible for money vault - Maintaining acceptable cash limits within the branch.
Executed weekly balancing of ATM & Express Delivery machines.
Developed new process for employee evaluation which resulted in marked performance improvements.
Supported Branch Manager with daily operational functions.
Education
Expected in December 2013
Associate Degree of Science: LOUISIANA STATE UNIVERSITY - ALEXANDRIA, LOUISIANA GPA: GPA: 3.1
Expected in June 2011
Diploma: BLUE CLIFF COLLEGE - ALEXANDRIA, LOUISIANA GPA: Medical Assistant Registered Medical Assistant # 2583464 GPA: 4.0
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