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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

 Focused on developing teams' knowledge, decision-making skills, and performance standards. I am an accomplished Clinical Supervisor who proudly maintains a highly productive, efficient and quality-driven environment at all times. I have excellent interpersonal communication skills as well as organizational skills and have competently run a family practice clinic for the last 2 years.

Skills
  • HIPAA/OSHA compliance
  • Patient relationship management
  • Quality assurance
  • Patient education
  • Team leadership
  • Clinical abilities
  • Employee evaluations
  • Effective staff coach
  • Accomplished leader
  • Analytical thinker
  • Promotes positive behavior
Work History
08/2016 to Current
CLINICAL SUPERVISOR Camp Recovery Poplarville, MS,
  • Maintained compliance with OSHA standards in all areas of operations.
  • Implement new policies and educate staff on changes.
  • Lead and directed team of seven (7) personnel and support staff.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Established and maintained systems that safely met patients' needs.
  • Interpreted and communicated new or revised policies to staff.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
09/2014 to 08/2016
MEDICAL OFFICE SPECIALIST Mount Sinai Medical Center Elmhurst, NY,
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Data entry of insurance claims for office visits and procedures, as well as surgery claims.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Compiled necessary documents for surgical billing packages.
  • Determined prior authorizations for medication and outpatient procedures.
  • Pre-certified medical and radiology procedures and surgeries.
  • Maintained strict patient and physician confidentiality.
  • Submitted electronic/paper claims documentation for timely filing.
  • Precisely evaluated and verified benefits and eligibility.
  • Identified and resolved patient billing and payment issues.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
01/2015 to 02/2016
MEDICAL ASSISTANT The Culinary Institute Of America Saint Helena, CA,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, and technicians.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Monitored expiration of medical supplies and medications.
09/2003 to 09/2007
CENTRAL TELLER CAPITAL ONE BANK City, STATE,
  • Supervised teller line consisting of 8 full-time & part-time tellers.
  • Responsible for money vault - Maintaining acceptable cash limits within the branch.
  • Executed weekly balancing of ATM & Express Delivery machines.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Supported Branch Manager with daily operational functions.
Education
Expected in December 2013
Associate Degree of Science:
LOUISIANA STATE UNIVERSITY - ALEXANDRIA, LOUISIANA
GPA:
GPA: 3.1
Expected in June 2011
Diploma:
BLUE CLIFF COLLEGE - ALEXANDRIA, LOUISIANA
GPA:
Medical Assistant Registered Medical Assistant # 2583464 GPA: 4.0
Expected in May, 1993
:
BOLTON HIGH SCHOOL - ALEXANDRIA, LOUISIANA
GPA:
Skills

Accounts Payable, Accounts Receivable, A/P, ATM, Clerical, credit, Customer Service,  Insurance, Supervisor

Certifications
  • Certified in Medical Assistant
  • BLS
  • CPR certified through American Heart Association

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Resume Overview

School Attended

  • LOUISIANA STATE UNIVERSITY
  • BLUE CLIFF COLLEGE
  • BOLTON HIGH SCHOOL

Job Titles Held:

  • CLINICAL SUPERVISOR
  • MEDICAL OFFICE SPECIALIST
  • MEDICAL ASSISTANT
  • CENTRAL TELLER

Degrees

  • Associate Degree of Science
  • Diploma

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